rushabh nagade
@rushabhnagade
I resolve IT support incidents across service desks, endpoints, and virtual environments.
IndiaWhat I'm looking for
I'm an IT Support Engineer with over 5.5 years of experience resolving service desk, endpoint, and infrastructure issues in corporate environments.
At Mavenir Systems, I manage Samanage incidents, support Office 365, administer Active Directory and Azure AD users, configure laptops through AutoPilot, and manage device compliance in Azure.
I've created and troubleshot virtual machines with Oracle VirtualBox, supported Azure Virtual Desktop, monitored CrowdStrike and Digital Guardian logs, and helped relocate IT infrastructure for the Pune location.
Across AON, Mavenir, and CEAT environments, I've supported ServiceNow, SCCM operating system deployments, Outlook setup, printers, VPNs, remote access, IT inventory, vendor coordination, and daily incident resolution.
Experience
Work history, roles, and key accomplishments
Associate IT Support Engineer
Mavenir Systems Pvt. Ltd
Jan 2023 - Present (3 years 8 months)
Managing service desk ticketing tool (Samanage), creating and troubleshooting virtual machines using Oracle VirtualBox, and handling Azure Virtual Desktop (AVD) and AutoPilot laptop configuration. Monitoring security tool logs, managing Active Directory and Azure AD users, troubleshooting Office 365, and supporting office infrastructure movement.
IT Support Engineer
Apar PeopleWorld Software Services Pvt. Ltd
May 2023 - Aug 2023 (3 months)
Managed service desk using ServiceNow, installed OS via SCCM, configured laptops in hybrid domain environment, and handled Outlook 365 setup and support. Managed Active Directory and domain settings, coordinated with vendors, deployed security tools like Symantec, and maintained incident logs and IT inventory.
IT Support Intern
Mavenir Systems Pvt. Ltd
Apr 2022 - Mar 2023 (11 months)
Assisted with IT asset inventory and AutoPilot laptop setup, configured Outlook profiles and domain setup, and provided basic support for Active Directory and Azure AD. Supported remote tools and backup using Symantec, participated in system compliance and security software installations, and tracked daily incidents.
Desktop Support (DL1)
Ceat Ltd
Jan 2018 - Jul 2020 (2 years 6 months)
Supported plant location systems via remote access, performed laptop/desktop setup and troubleshooting, and managed basic networking and AD user management. Configured Outlook profiles and shared folder access, provided printer and data backup support, and handled user ticketing and vendor coordination.
Education
Degrees, certifications, and relevant coursework
Royal College, Mumbai University
Bachelor of Science, Information Technology
2022 - 2024
Pursued a Bachelor of Science in Information Technology, covering core IT subjects and practical applications.
Maratha Mandir Babasaheb Gawade Institute of Technology
Diploma, Computer Technology
2017 - 2020
Completed a Diploma in Computer Technology, gaining foundational knowledge in computer systems and software.
Mahatma Phule Technical High School
Higher Secondary Certificate, General Studies
2016 - 2018
Completed Higher Secondary Certificate (H.S.C) with a focus on technical subjects.
Raja Shivaji Vidyalaya
Secondary School Certificate, General Studies
2013 - 2014
Completed Secondary School Certificate (S.S.C), establishing a strong academic foundation.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Skills
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