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Allyson Manalo

@allysonmanalo

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Virtual Assistant at The Boss System supporting homecare staffing, client intake, and virtual recruiting.

Philippines

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At The Boss System, I supported the homecare industry with staffing coordination, intake processing, and virtual recruiting. I matched caregivers to client needs, managed new client intakes, and supported end-to-end hiring processes.

Previously, I handled customer support for DoorDash at TaskUs and for Credit One Bank at Alorica Philippines. I helped resolve order and account concerns while providing administrative support and maintaining accurate records.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

The Boss System

Jan 2024 - Dec 2026 (2 years 11 months)

Experienced Virtual Assistant in the homecare industry with a strong background in staffing coordination, intake processing, and virtual recruiting. Skilled in matching caregivers to client needs, managing new client intakes, and supporting end-to-end hiring processes.

Virtual Assistant Staffing Coordination Intake Processing Virtual Recruitment Administrative Support Wellsky RingCentral Caryfy Vonage

Customer Support Specialist

TaskUs

Jan 2022 - Dec 2024 (2 years 11 months)

Handled customer support for DoorDash, assisting merchants, delivery riders, and customers with food order concerns, including resolving issues related to order delays, cancellations, payment discrepancies, and account support.

Customer Support Issue Resolution Order Management Payment Discrepancy and Deduction Resolution Account Support

Customer Service Representative

Alorica Philippines

Jan 2019 - Dec 2021 (2 years 11 months)

Provided customer support for Credit One Bank, assisting clients with credit card applications, payment processing, account inquiries, and resolving billing concerns.

Customer Support Credit card services Payment Processing Account inquiries Billing Resolution