At Ttec, I handled a financial account and supported customers with the documents needed to move their loans forward.
I answered questions about loan status, payments, hardship, forbearance, and loan offers, and assisted customers through chat, email, and phone calls.
I trained on personal loans, student loan refinance, and private student loans. My work included processing customer inquiries across those financial services.
I also used Zendesk, MTS Ticket, and Genesys, along with Slack, Google Docs, and MS Teams.
