At iBex - Bohol, I worked as a Customer Service Representative - Subject Matter Expert, handling technical troubleshooting and helping manage and create customers’ orders. I used Zendesk for ticketing and CRM work and contributed to process documentation.
At Servicefirst-Alabang, I processed loan applications, reviewed financial documents, and evaluated borrower eligibility against credit history and lending guidelines. I coordinated with underwriters, brokers, and clients to complete loan files and maintained accurate records.
At Afni - Santa Rosa, I handled customer calls about telecommunications services, billing, accounts, and technical issues. I troubleshot basic connectivity problems and processed payments, billing adjustments, and account changes.
