I've supported borrowers and financial-services customers at Beyond Finance and Teleperformance, resolving account, payment, billing, and student loan servicing concerns across live chat and voice channels.
At Teleperformance supporting Nelnet and Navient, I assisted 100+ borrowers daily while maintaining 100% QA and compliance scores, 80%+ first-call resolution, and efficient handling times. I also managed repayment options, account updates, outbound follow-ups, and complex-case coordination.
I'm recognized as a Top Performer for combining accurate CRM documentation, customer-focused problem solving, and consistent service quality in high-volume environments.
