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Karl Harvie Karl Harvie

@karlharviekarlharvie

Customer Service Agent at ECE CONTACT CENTERS who supported Albert users through email and chat and verified financial accounts.

Philippines

Message

At ECE CONTACT CENTERS, I provided email and text support for the US-based financial tech account Albert. I managed digital ticket queues and verified user account information.

At TELUS DIGITAL, I handled profile validation and troubleshooting requests for US financial clients, including General Motors and Barclays.

I also audited financial transactions and customer data logs across internal CRM platforms to resolve billing disputes.

I studied Information Systems at Taguig City University and have experience supporting financial services through voice and non-voice channels.

Experience

Work history, roles, and key accomplishments

Customer Service Agent (Non-Voice)

ECE Contact Centers

Nov 2025 - Oct 2026 (11 months)

Delivered high-efficiency asynchronous digital customer support via email and text channels for a US-based financial tech account. Managed high-volume digital ticketing queues and handled sensitive user account verifications and data entry compliance.

Asynchronous Support Live Chat Ticketing Systems Account Verification Data Entry Financial Services

Customer Service Representative II

Telus Digital

May 2025 - Oct 2025 (5 months)

Managed customer profile validation and system troubleshooting requests for premier US retail financial clients. Audited financial account transactions and customer data logs across internal CRM platforms to resolve complex billing disputes.

Customer Profile Validation System Troubleshooting Financial Services Transaction Auditing CRM Billing Disputes