JDJACKIE DOMAEL
@jackiedomael
Highly motivated professional with strong customer service skills.
PhilippinesWhat I'm looking for
I am a highly motivated and adaptable professional with a diverse background in customer-facing roles. My experience includes working as a Customer Service Representative and Loan Manager, where I managed a high volume of emails and calls, addressing customer inquiries regarding loan products and applications. I pride myself on my ability to resolve customer complaints efficiently, ensuring satisfaction while adhering to company policies.
Currently pursuing a Bachelor of Science in Civil Engineering, I am eager to leverage my strong organizational and communication skills in an Email Support role. My work ethic and quick learning ability enable me to thrive in dynamic environments, and I am committed to providing exceptional support to customers.
Experience
Work history, roles, and key accomplishments
Customer Service Representative/ Loan Manager
MySource Solutions
Jan 2022 - Present (3 years 7 months)
Managed a high volume of emails, inbound and outbound calls, addressing customer inquiries regarding loan products, applications, and account statuses. Resolved customer complaints and issues efficiently and professionally, ensuring customer satisfaction and adherence to company policies. Processed loan applications, updated customer information, and performed data entry with a high degree of accu
Email Support
RCEE Place
Jan 2021 - Dec 2022 (1 year 11 months)
Provided email-based customer assistance, addressing inquiries and resolving issues efficiently. Maintained clear and professional communication to ensure customer satisfaction.
Front Desk Officer
RCEE Place
Jan 2021 - Dec 2022 (1 year 11 months)
Managed hotel switchboard, directing calls and taking messages accurately. Processed payments, maintained cash float, and balanced daily transactions. Coordinated with housekeeping and other hotel departments to ensure seamless operations.
Education
Degrees, certifications, and relevant coursework
Unknown
Bachelor of Science, Civil Engineering
Studied Civil Engineering for one year, gaining foundational knowledge in the field. Focused on core engineering principles and introductory concepts.
Unknown
Bachelor of Science, Chemical Engineering
Pursued Chemical Engineering for two years, acquiring knowledge in chemical processes and related scientific principles. Completed foundational coursework in the discipline.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
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