Open to opportunities

Alliyah Dale Tayactac

@alliyahdaletayactac

Message

I support healthcare patients, customers, and billing operations through accurate, compassionate communication.

Philippines

Message

What I'm looking for

I'm looking for a healthcare support, customer service, or administrative role where I can provide compassionate client assistance, maintain accurate records, handle confidential information, and help resolve billing or appointment concerns efficiently.

I'm currently supporting patients at Edata Services Inc., handling appointments, billing, insurance verification, and general inquiries through inbound and outbound calls. I maintain accurate patient records, document interactions, and coordinate with providers, insurers, and internal teams while following HIPAA requirements.

Previously, I resolved billing, technical, and account concerns through live chat at Alorica Inc. and processed payments, reconciliations, and billing discrepancies at Accenture Inc.

My experience also includes resolving retail, shipping, refund, and order issues at Amazon Inc. I bring organized documentation, confidential data handling, de-escalation, and patient- and client-focused support to fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Healthcare Virtual Assistant

Current

Edata Services Inc.

May 2026 - Present (3 months)

Handled inbound and outbound calls to assist patients with appointments, billing, insurance verification, and general inquiries. Maintained accurate patient records and documented interactions while ensuring HIPAA compliance.

Patient Communication Appointment Scheduling Billing Insurance Verification HIPAA compliance Data Entry Documentation Multitasking

Chat Support Representative

Alorica Inc.

Nov 2023 - Sep 2024 (10 months)

Assisted customers with billing, technical, and account inquiries through live chat. Documented customer interactions accurately and maintained detailed case records.

Customer Service Live Chat Billing Technical Support Documentation Problem Solving

Accounts Receivable Specialist

Accenture Inc.

May 2022 - Jun 2023 (1 year 1 month)

Processed billing, payments, and account reconciliations while maintaining accurate financial records. Investigated billing discrepancies and coordinated with internal teams to resolve issues.

Accounts Receivable Billing Payment Processing Reconciliations Financial Records

Customer Service Representative

Amazon Inc.

Sep 2021 - Dec 2021 (3 months)

Resolved retail and shipping issues efficiently, including refunds and order discrepancies, while maintaining a calm and empathetic tone. Applied proactive judgment to identify and prevent policy misuse based on customer behavior patterns.

Customer Service Issue Resolution Refunds Empathy Policy Enforcement