John Rovic Gamana
@johnrovicgamana
Healthcare virtual assistant specializing in patient support, data entry, and HIPAA-compliant processes.
PhilippinesWhat I'm looking for
I am a reliable, detail-oriented healthcare virtual assistant with hands-on experience in customer service, medical data entry, and administrative support for clinical environments. I consistently maintain HIPAA compliance while managing patient records, scheduling, and billing inquiries.
At Teleperformance I assisted patients with insurance, claims, and billing issues, met KPIs for call handling and resolution, and collaborated with teams to improve patient experience. In clinic roles I accurately encoded patient records, prescriptions, and appointments, and organized digital filing systems to streamline access for providers.
I bring strong written and verbal communication, proficiency with MS Office, Google Workspace, EHR/EMR systems, and remote collaboration tools, and I am ready to deliver efficient, compassionate virtual support for healthcare organizations.
Experience
Work history, roles, and key accomplishments
TEAssisted patients with billing, insurance, and claims resolution while maintaining HIPAA compliance and consistently meeting KPIs for call handling, resolution rate, and quality assurance.
Data Encoder
Rx Optical Clinic
Dec 2022 - Mar 2023 (3 months)
Encoded patient records, prescriptions, and appointments into clinic systems, ensuring data accuracy, security, and efficient retrieval for healthcare providers.
Education
Degrees, certifications, and relevant coursework
Assumption College of Nabunturan
Bachelor of Science in Accountancy, Accountancy
2020 - 2021
Undergraduate coursework in Accountancy completed during 2020–2021 as part of a Bachelor of Science in Accountancy program.
Camanlangan National High School
Senior High School, Secondary Education
Completed Senior High School diploma with focus on secondary education requirements.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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