Allison Varona
@allisonvarona
Dedicated marketing professional with expertise in customer service and training.
What I'm looking for
I am a passionate marketing professional with a Bachelor of Science in Business Administration, majoring in Marketing Management from the University of San Carlos. My academic journey has been marked by consistent recognition as a Dean's Lister, reflecting my commitment to excellence and my drive to succeed. I have actively participated in the School of Young Business Executives and Entrepreneurs, which has further honed my skills in business and leadership.
In my professional career, I have gained extensive experience in customer service and account protection. At Concentrix, I served as an Account Protection Specialist, where I was responsible for safeguarding customers from fraud attacks and training new employees in effective communication. My previous role at Accenture as a Customer Service Representative allowed me to excel as a top agent for six consecutive months, demonstrating my ability to deliver exceptional service. Additionally, my experience as an ESL teacher has equipped me with strong communication skills and the ability to connect with individuals from diverse backgrounds.
Experience
Work history, roles, and key accomplishments
Communications Coach Apprentice
Concentrix Contact
Nov 2022 - Mar 2024 (1 year 4 months)
Trains Account Protection Specialists on communication efficiency, pronunciation, and grammar.
Account Protection Specialist
Concentrix Contact
Nov 2021 - Nov 2022 (1 year)
Responsible for keeping customers safe from fraud attacks by analyzing fraud claims and training Account Protection Specialists in communication efficiency.
Customer Service Representative
Accenture, Inc.
Nov 2019 - Jun 2021 (1 year 7 months)
Provided frontline support for clients and customers, answering questions and achieving top agent status for six consecutive months.
ESL Teacher
EnglishCentral, Inc. (Langrich)
Oct 2017 - Nov 2019 (2 years 1 month)
Helped students of diverse backgrounds improve their English reading, writing, and speaking skills, achieving consistent performance with recurring students.
Store Supervisor
Signature Lines, Inc. (Levi's)
Jun 2018 - Jan 2019 (7 months)
Managed retail staff, met financial objectives, presided over staff meetings, and provided quality customer service, contributing to the Marketing department's success.
Education
Degrees, certifications, and relevant coursework
University of San Carlos
Bachelor of Science, Business Administration
Grade: Consistent Dean’s Lister
Activities and societies: School of Young Business Executives and Entrepreneurs Member
Bachelor of Science in Business Administration Major in Marketing Management. To work with passion and bring out the best of my potential benefiting me and the employer in the future with positive outcome.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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