Allison VaronaAV
Open to opportunities

Allison Varona

@allisonvarona

Dedicated marketing professional with expertise in customer service and training.

Philippines

What I'm looking for

I seek a role that fosters growth, values collaboration, and emphasizes customer satisfaction.

I am a passionate marketing professional with a Bachelor of Science in Business Administration, majoring in Marketing Management from the University of San Carlos. My academic journey has been marked by consistent recognition as a Dean's Lister, reflecting my commitment to excellence and my drive to succeed. I have actively participated in the School of Young Business Executives and Entrepreneurs, which has further honed my skills in business and leadership.

In my professional career, I have gained extensive experience in customer service and account protection. At Concentrix, I served as an Account Protection Specialist, where I was responsible for safeguarding customers from fraud attacks and training new employees in effective communication. My previous role at Accenture as a Customer Service Representative allowed me to excel as a top agent for six consecutive months, demonstrating my ability to deliver exceptional service. Additionally, my experience as an ESL teacher has equipped me with strong communication skills and the ability to connect with individuals from diverse backgrounds.

Experience

Work history, roles, and key accomplishments

CC

Communications Coach Apprentice

Concentrix Contact

Nov 2022 - Mar 2024 (1 year 4 months)

Trains Account Protection Specialists on communication efficiency, pronunciation, and grammar.

E(

ESL Teacher

EnglishCentral, Inc. (Langrich)

Oct 2017 - Nov 2019 (2 years 1 month)

Helped students of diverse backgrounds improve their English reading, writing, and speaking skills, achieving consistent performance with recurring students.

Education

Degrees, certifications, and relevant coursework

University of San Carlos logoUC

University of San Carlos

Bachelor of Science, Business Administration

Grade: Consistent Dean’s Lister

Activities and societies: School of Young Business Executives and Entrepreneurs Member

Bachelor of Science in Business Administration Major in Marketing Management. To work with passion and bring out the best of my potential benefiting me and the employer in the future with positive outcome.

Tech stack

Software and tools used professionally

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Allison Varona - Communications Coach Apprentice - Concentrix Contact | Himalayas