Open to opportunities

Lalaine Cabungcal

@lalainecabungcal

Message

Passionate communicator and writer with expertise in English language.

Philippines

Message

What I'm looking for

I seek a role that allows me to utilize my communication skills and passion for language in a supportive and growth-oriented environment.

I am a dedicated professional with a Bachelor of Arts in Political Science, specializing in International Relations and Foreign Service. My journey has been fueled by a passion for the English language, which I express through writing and teaching. I believe in the transformative power of language and its ability to enhance everyday life.

Throughout my academic and professional experiences, I have honed my skills in communication, customer service, and article writing. My role as an Account Specialist at JPMorgan Chase & Co. and my previous position as an Intake Specialist for Morgan & Morgan Law Firm have equipped me with valuable insights into client relations and effective communication strategies. Additionally, my internship experiences with World Vision International and the Society of the Divine Word have deepened my understanding of foreign diplomatic affairs and social issues.

As a former Vice President of the USC Campus Integrity Crusaders, I have demonstrated leadership and commitment to integrity within my community. I am eager to leverage my skills and experiences to contribute positively to an organization that values communication and social impact.

Experience

Work history, roles, and key accomplishments

Account Specialist

JPMorgan Chase & Co.

Jun 2024 - Dec 2025 (1 year 6 months)

Supported client inquiries and resolved issues for banking products and services. Maintained accurate records of customer interactions and transactions.

Customer Service Financial Services Banking Data Entry Communication Skills

Intake Specialist for Morgan & Morgan Law Firm

OfficePartners360

Jan 2024 - May 2024 (4 months)

Managed intake processes for a law firm, collecting and organizing client information. Coordinated with legal teams to ensure smooth case initiation.

Client Relations Data Management Communication Organizational Skills

Customer Service Representative for T-Mobile USA, Inc.

EPerformax Contact Centers and BPO

Jul 2023 - Present (2 years 3 months)

Provided customer support for T-Mobile USA, Inc., addressing service inquiries and technical issues. Achieved high customer satisfaction ratings through effective problem-solving.

Customer Service Technical Support Telecommunications Problem Solving Communication CRM Software

Intern

Society of the Divine Word - Philippine Southern Province Mi

Jul 2021 - Present (4 years 3 months)

Assisted with mission office operations, including documentation and communication tasks. Supported various projects aimed at community development and outreach.

Administrative Support Documentation Communication Community Outreach Research

Asia - Pacific Intern

World Vision International

Oct 2020 - Present (5 years)

Contributed to Asia-Pacific initiatives, focusing on research and program support. Gained exposure to international development and humanitarian aid efforts.

International Development Research Program Support Humanitarian Aid Data Analysis Report Writing

Education

Degrees, certifications, and relevant coursework

University of San Carlos

Bachelor of Arts, Political Science

2018 - 2023

Activities and societies: Vice President, USC Campus Integrity Crusaders (2020-2022); Member, USC COMELEC (2019-2022); Dean's List, First Semester, BA Political Science (2018); Dean's List, Second Semester, BA Political Science (2019); Trained Documentor of World Vision Org. against Online Sexual Exploitation of Children (2019); Participant, Training on Empowering Children Through Life Skills for OSEC Prevention (2019); Volunteer, Education USA Fair (2020).

Majored in Political Science with a focus on International Relations and Foreign Service. Developed a strong foundation in political theories, global affairs, and diplomatic practices.

Saint Francis Academy

High School Diploma, General Academics

2016 - 2018

Grade: Highest Honors

Activities and societies: Highest Honors (Graduating Batch of 2017-2018); Excellent English Oral and Communication Skills Awardee (Graduating Batch of 2017-2018).

Completed Senior High School education. Achieved Highest Honors and received the Excellent English Oral and Communication Skills Award.