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Allison Sorensen

@allisonsorensen

Behavioral health intake and client relations specialist at First Choice Health who matched members with providers in an average of 2.5 days.

United States

Message

At First Choice Health, I conducted behavioral health intake assessments and connected members with providers suited to their clinical needs, coverage, and preferences. I coordinated referrals through placement and maintained an average 2.5 Days-to-Placement metric.

At UW/Valley Medical Center Hospital, I coordinated operations across six cost centers, including purchasing, contracts, and facilities services. At City of Hope Cancer Center, I supported oncology patients and identified workflow improvements that increased team productivity by 17% during Q1 2026.

Experience

Work history, roles, and key accomplishments

Patient Experience Representative

City of Hope Cancer Center

Jan 2026 - May 2026 (4 months)

Guided oncology patients through complex care needs by providing compassionate intake support and coordinating symptom escalation. Served as first point of contact, documented patient concerns, and facilitated care team collaboration.

Patient Experience Oncology Intake Symptom Management Care Coordination Empathetic Communication Peer Training Workflow Improvement Documentation

Client Relations Specialist

First Choice Health

Jan 2023 - Aug 2025 (2 years 7 months)

Conducted comprehensive behavioral health intake assessments and managed high-volume caseloads from intake to provider placement. Coordinated referrals, maintained proactive communication, and supported members in crisis.

Behavioral Health Intake Needs Assessment Provider Matching Referral Coordination HIPAA compliance Crisis Communications De escalation Active Listening Salesforce Epic Microsoft Office Google Workspace

Senior Coordinator

UW/Valley Medical Center Hospital

Jul 2011 - Sep 2022 (11 years 2 months)

Provided senior-level operational coordination across six cost centers, managing purchasing, contracts, facilities, and payroll. Managed end-to-end purchasing supporting $35M annual spend and coordinated vendor services.