Open to opportunities

Roman Garcia

@romangarcia

Patient experience and healthcare operations specialist delivering empathetic, HIPAA-compliant escalations and workflow support.

United States

Message

What I'm looking for

I seek a remote role where I can apply empathetic patient support, manage escalations, improve workflows, and collaborate across teams for measurable service improvements.

I am a patient experience and healthcare operations specialist with over nine years delivering empathetic, high-quality service in fast-paced, high-acuity environments. I coordinate care workflows, manage escalations and case resolution, and maintain precise HIPAA-compliant documentation across EMR and CRM systems.

I have hands-on experience in emergency psychiatric intake, remote patient-facing support, and residential recovery operations, and I collaborate effectively with interdisciplinary teams to improve service recovery and operational excellence.

Experience

Work history, roles, and key accomplishments

Mental Health Technician

Morton Plant Hospital

Managed high-volume psychiatric intake, resolved complex patient concerns, and maintained professional documentation under time-sensitive conditions to support emergency psychiatric services.

EMR Documentation Cross Functional Collaboration

Patient Experience Specialist

Maxim Healthcare

Delivered patient-facing support, coordinated care communication, and ensured accurate EMR documentation in compliance-driven settings, improving service consistency across remote channels.

Patient Experience EMR Ticketing Systems Documentation Escalation Management

House Manager

Turning Point of Tampa

Oversaw daily residential operations, coordinated client services, and maintained compliance documentation in a recovery-focused healthcare environment to support program outcomes.

Compliance

Behavior Technician

Agency for Persons with Disabilities

Supported individuals with developmental needs, de-escalated crisis situations, and collaborated with interdisciplinary teams to deliver individualized care plans and maintain compliance documentation.

Crisis Intervention Care Coordination Documentation Interdisciplinary Collaboration EMR