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@aimeesaari
Experienced healthcare professional specializing in employee engagement and operations.
I am a dedicated healthcare professional with extensive experience in managing teams and improving employee engagement within healthcare settings. Currently, I serve as the Behavior Services Manager at Milestone Therapy, where I lead a team of BCBA and RBT staff, ensuring we meet our financial and productivity goals. My role involves analyzing data to inform future planning and enhance operational effectiveness.
Previously, I held the position of Senior Manager at UChicago Medicine, where I captured actionable insights from employee feedback to drive engagement initiatives. I have a proven track record of collaborating with cross-functional teams to refine processes and implement strategies that enhance the employee lifecycle. My commitment to continuous improvement and employee-centered design has been pivotal in fostering a positive workplace culture.
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Work history, roles, and key accomplishments
Milestone Therapy
Jan 2024 - Present (1 year 10 months)
Currently leading, managing, and holding accountability for BCBA and RBT staff. Responsible for achieving department financial and productivity goals, while also participating in the recruitment and onboarding process.
UChicago Medicine
Jan 2021 - Present (4 years 10 months)
Led efforts to capture actionable insights from employee feedback, using data to inform key decisions for prioritizing system and entity-wide employee engagement efforts. Designed and executed communication strategies to strengthen the accessibility and relatability of relevant information shared directly with employees.
University of Chicago
Jan 2019 - Present (6 years 10 months)
Worked closely with medical, clinical, and administrative leadership teams to ensure successful operations. Led a large and diverse team of clinical and administrative staff through management of direct reports.
University of Chicago - BSD
Jan 2018 - Present (7 years 10 months)
Led staff, optimizing operational effectiveness, employee engagement, performance management, and ongoing professional development. Planned with Section and Department leadership for optimal financial performance, developing annual and ad hoc budgets.
UChicago Medicine
Jan 2016 - Present (9 years 10 months)
Provided day-to-day oversight of 23+ employees for Cancer Intake, Record Acquisition, Radiation/Hematology/Surgical Oncology, and IVTH scheduling teams. Monitored quality assurance for all call center schedulers on a monthly basis.
UChicago Medicine
Jan 2013 - Present (12 years 10 months)
Oversaw Physical Therapy/Occupational Therapy/Cardiac Rehab Press Ganey scores, which significantly increased to target/stretch goals for FY15-16. Maintained insurance prior approval authorizations/precertification required by payer groups, steadily reducing ultimate denials.
UChicago Medicine
Jan 2011 - Present (14 years 10 months)
Developed operational workflows and narratives, and created and maintained operating manuals for over 30 departments relocating into the Center for Care and Discovery. Collaborated with a multi-disciplinary team of 20 to formulate and maintain a Patient Move Plan.
UChicago Medicine
Jan 2008 - Present (17 years 10 months)
Served as the patient representative for the University of Chicago Medicine’s complaint tracking system, operating under an immediate service recovery model. Partnered with patient safety/risk management teams and physician leaders in facilitating conflict management and complaint resolution.
UChicago Medicine
Jan 2005 - Present (20 years 10 months)
Managed calendars, meeting requests, travel, and finances for the Director of Special Projects and the Executive Director of Patient Care Services. Provided administrative support in preparation for and execution of projects including Magnet, Joint Commission, and IDPH visits.
Degrees, certifications, and relevant coursework
Masters of Science, Healthcare Administration
Pursued a Master of Science in Healthcare Administration at the University of St. Francis. Focused on advanced topics in healthcare leadership and management.
Bachelor of Science, Healthcare Management
Studied Healthcare Management at Southern Illinois University - Carbondale. Gained foundational knowledge in healthcare systems and administration.
Software and tools used professionally
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