Looking for a job

Shareen Hunter

@shareenhunter

I remove barriers to care by coordinating authorizations, insurance navigation, patient support, and healthcare operations.

United States

Message

What I'm looking for

I'm looking to continue removing barriers to care through patient coordination, insurance navigation, process improvement, and compassionate support for patients and families.

I've supported patient journeys across St. Francis Hospital & Heart Center, Nao Medical, and Centers Plan for Healthy Living, resolving authorization, billing, eligibility, and documentation barriers.

At St. Francis Hospital & Heart Center, I managed a 70-patient authorization caseload and 60+ daily communications, partnering with payers, providers, and patients to expedite time-sensitive care.

My background also includes building intake and operational workflows for mental-health services and supporting children, adolescents, and families in therapeutic environments with empathy and clarity.

Experience

Work history, roles, and key accomplishments

Prior Authorization & Benefits Specialist

St. Francis Hospital & Heart Center

Mar 2023 - Jun 2026 (3 years 3 months)

Managed a 70-patient authorization caseload, prioritizing urgent cases and maintaining follow-up through resolution. Investigated authorization blockers and coordinated with payers, providers, and patients to expedite case resolution.

Care Coordination Case Management Prior Authorizations Insurance Navigation Patient Communication Process Improvement Workflow Optimization Documentation

Medical Biller / Patient Support Specialist

Nao Medical

Dec 2020 - Mar 2023 (2 years 3 months)

Served as a primary contact for patients navigating billing and insurance questions, investigating discrepancies and translating complex requirements into clear guidance. Helped create a cost-disclosure form to improve transparency.

Medical Billing Insurance Patient Support Process Improvement Documentation

Benefits & Eligibility Coordinator

Centers Plan for Healthy Living

Dec 2018 - Dec 2020 (2 years)

Managed high-volume Medicaid eligibility and enrollment cases, resolving barriers by coordinating with government agencies and internal teams. Used Salesforce to track case status and documentation.

Medicaid Eligibility Enrollment Salesforce Case Management Documentation

Administrative Assistant

Care On Call LLC

Dec 2017 - Dec 2018 (1 year)

Helped establish operational workflows for a private practice providing psychological evaluations and psychotherapy. Coordinated remote evaluations and served as a primary contact for clients navigating mental-health services.

Scheduling Client intake Documentation Provider coordination Insurance Verification

Front Desk Receptionist

Arsenio Medical P.C.

Dec 2013 - Dec 2016 (3 years)

Managed patient intake by collecting information, verifying insurance, obtaining referrals, and coordinating scheduling. Processed referrals and insurance requirements to remove scheduling barriers.

Patient Intake Insurance Verification Referrals Scheduling Front Office Operations

Certified Teacher Assistant

Woodward Children's Center

Dec 2007 - Dec 2014 (7 years)

Supported children and adolescents with complex behavioral, emotional, and mental-health needs in a structured therapeutic environment. Partnered with clinicians and educators to implement behavioral intervention strategies.

Behavioral Interventions Documentation Collaboration Child Development