Open to opportunities

makayla stowers

@makaylastowers

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Experienced customer service professional with a focus on technical support.

United States

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What I'm looking for

I am seeking a role that values customer satisfaction and offers opportunities for growth.

With over 10 years of experience in customer service, I have honed my skills in delivering exceptional support across various industries. My journey has equipped me with specialized expertise in technical support, where I have consistently maintained an impressive 85% or better in customer satisfaction. I thrive in both remote and in-person environments, ensuring that every customer interaction is handled with care and professionalism.

In my role as a Tier 2 Technical Support Agent at iQor Inc, I assisted 100-200 customers daily, providing both Tier 1 and Tier 2 support. My commitment to resolving issues efficiently has led to a significant reduction in callbacks for the same problems. I have also gained valuable experience in retail and banking, where I demonstrated my ability to manage transactions accurately and promote additional services based on customer needs.

My dedication to continuous improvement and customer satisfaction drives me to excel in every position I undertake. I am passionate about leveraging my skills in problem-solving, empathy, and technical support to create positive experiences for customers and contribute to the success of my team.

Experience

Work history, roles, and key accomplishments

Tier 2 Technical Support Agent

iQor Inc

Dec 2023 - May 2025 (1 year 5 months)

Maintained an 85% or better in customer resolution, significantly reducing callbacks for recurring issues. Provided Tier 1 and Tier 2 technical support and handled order inquiries for over 100 users daily via phone and chat.

Technical Support Customer Solutions Chat Support Troubleshooting

Office Associate

HighFlyer Zipline

May 2022 - Aug 2022 (3 months)

Assisted 50-100 customers daily with POS transactions and ensured all logs were completed with high accuracy. Led and participated in daily team-building activities and provided detailed safety instructions to customers.

Customer Service Team Leadership Safety Procedures Data Entry

Hospitality Worker

Chief of Staff

Oct 2019 - Jan 2022 (2 years 3 months)

Collaborated with over 5 companies for same-day work training, demonstrating excellent problem-solving skills and professionalism in high-pressure environments. Delivered outstanding service to guests in a fast-paced dining and work setting.

Problem Solving Customer Service Fast Paced Environment Team Collaboration

Customer Solution Specialist I

Chelsea Groton Bank

May 2021 - Oct 2021 (5 months)

Completed bank transactions and balanced cash drawers with 100% accuracy at the end of each shift. Maintained compliance with banking regulations, fraud prevention, and internal security policies.

Regulatory Compliance Fraud Prevention

Education

Degrees, certifications, and relevant coursework

Norwich Adult Education

High School Diploma, General Studies

Completed coursework and earned a high school diploma. Developed foundational knowledge across various subjects.

American Professional Education Services

Certificate, Phlebotomy

Completed a program in Phlebotomy, gaining skills in blood collection and laboratory procedures. Acquired knowledge of medical terminology and patient care.

DCF Windham County Youth Representative

Board Member/Volunteer, Community Service

Served as a youth representative, contributing to community initiatives and advocating for youth interests. Participated in discussions and decision-making processes.

Youth Business

Leadership/Volunteer Work, Leadership and Community Engagement

Engaged in leadership and volunteer activities, fostering teamwork and organizational skills. Contributed to various projects and community events.

Youth Empowerment Leader

Leadership/Volunteer Work, Youth Empowerment

Participated in leadership and volunteer work, empowering peers and contributing to youth development programs. Developed strong communication and interpersonal skills.