Open to opportunities

Allen Wangui

@allenwangui

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Experienced IT Engineer and Operations Manager driving business success.

Kenya

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What I'm looking for

I am looking for a job that offers a dynamic and challenging environment where I can utilize my skills in IT engineering and operations management. I am seeking a company that values innovation, fosters professional growth, and provides opportunities for career advancement. I am particularly interested in roles that involve project management, customer service, and process optimization. I thrive i

I am an experienced IT Engineer and Operations Manager with a proven track record of driving business success through effective leadership, customer-centric approaches, and technical expertise. Throughout my career, I have demonstrated strong project management skills, exceptional customer service, and a talent for process optimization. I have a deep understanding of the Kenyan market and have successfully developed targeted marketing campaigns that effectively engage business customers and promote company offerings. I excel at serving as a liaison between clients and internal departments, facilitating seamless coordination on various projects. I provide expert guidance on products and services tailored to meet the unique needs of each business client, contributing to increased revenue generation. Additionally, I am skilled in handling escalated complaints with empathy and professionalism, ensuring customer satisfaction even in difficult situations.

My skills include effective time management, communication skills, leadership, and service desk management. I have a strong ability to manage a high volume of inbound calls, ensuring timely responses and resolutions for business customers. I am proficient in maintaining detailed records of customer interactions, noting trends and areas for potential improvement. I enhance customer satisfaction by promptly addressing concerns and providing effective solutions. I am experienced in utilizing CRM software to track customer interactions, leading to more personalized service experiences. Overall, I am a results-oriented professional with a passion for delivering exceptional customer service and driving business growth.

Experience

IT Support Specialist

UHLANTECH LTD.

Handled digital marketing across multiple social media platforms, provided customer support services, managed and maintained local e-commerce shops, provided technical support to customers, generated reports for sales and inventory, and represented the company in various tech platforms and official meetings.

Digital Marketing Customer Support Technical Support Sales Reporting Tech

Office and Website Administrator

ASHCO Enterprises

Managed and maintained the product catalog and company website, built, tested, and deployed new devices, maintained online product pricing, worked with the e-commerce product manager, provided customer support, and coordinated with shipping carriers to ensure safe delivery of packages.

Product Management Device Management Customer Support Shipping

IT Engineer and Operations Manager

Foyer Property Partners LTD

Assisted in developing targeted marketing campaigns, serving as a liaison between clients and internal departments, providing expert guidance on products and services, delivering exceptional support during the sales process, working closely with the billing department, handling escalated complaints, managing a high volume of inbound calls, and maintaining detailed records of customer interactions.

Project Management Customer Service Process Optimization Marketing Campaigns Client Management Product Support Sales Support Billing Management Complaint Handling

Business Development Manager

HOUNDHILL HOMES LTD.

Set goals and developed plans for business and revenue growth, researched and implemented new target market initiatives, pursued leads, developed quotes and proposals, facilitated regular communication with clients, collaborated with marketing teams, led cross-functional teams, and spearheaded initiatives to improve customer retention rates.

Goal Setting Revenue Marketing Market Research Proposal Development Client Communication Co Marketing Customer Retention

Software Test Engineer

TECHNOBRAIN LTD.

Responsible for analyzing testing requirements, assessing automation feasibility, categorizing and reporting defects, creating and executing test cases, conducting functional and non-functional testing, exploring new testing areas, utilizing PowerShell for automated feature implementation, collaborating with team peers, and engaging in knowledge sharing.