At Essentia Health, I support patients and staff with scheduling requests and system questions. I review records, referrals, and insurance documentation, and keep patient information accurate in Epic while following HIPAA requirements.
At MedQuest Novant Health, I supported patients and staff with healthcare processes, scheduling, documentation, and referrals. I reviewed information for accuracy and coordinated with providers, insurance representatives, and administrative teams to resolve discrepancies.
At IBEX Global, I supported customer service operations and assisted customers through live chat. I also monitored quality and productivity metrics, investigated service discrepancies, and trained employees on procedures and systems.
At Compass Travel Co, I provided live support for travel inquiries and handled reservation and customer data. I entered and validated records, corrected discrepancies, and generated operational reports using Microsoft Excel.
