Kabir M Kabir

I am an experienced team manager and supervisor with a robust background in customer service within the banking and telecommunications industries. My journey has been marked by a commitment to operational excellence and a passion for coaching and mentoring team members. As a Certified Team Manager, I have honed my skills in leading dynamic teams, fostering collaboration, and driving performance improvements.

In my current role as a Supervisor at TD Canada Trust, I have successfully implemented training programs that resulted in a 30% improvement in customer satisfaction ratings. My ability to analyze customer feedback and streamline workflow processes has led to significant efficiency gains, including a 40% reduction in response times. I take pride in creating a positive team culture that encourages collaboration and personal development, which has contributed to a 15% reduction in staff turnover.

Previously, as a Contact Centre Team Manager at SingTel, I managed a team of customer service representatives, achieving a 25% improvement in customer satisfaction through targeted training and support. My leadership has consistently resulted in increased productivity and a strong team dynamic. I am now seeking a short-term opportunity in a collaborative environment where I can continue to lead, coach, and develop colleagues toward achieving their goals.