Open to opportunities

Aliza sheikh

@alizasheikh

Message

Experienced administrator with a strong background in customer relations.

India

Message

What I'm looking for

I am looking for a stable and rewarding role in a growth-oriented organization that values teamwork and offers opportunities for skill enhancement.

I am a dedicated professional with extensive experience in administration and customer relations. My career spans various roles, including Senior Administrator and CRM Administrator, where I have honed my skills in managing client inquiries, maintaining databases, and coordinating with teams to ensure seamless operations. I thrive in dynamic environments and am committed to exceeding expectations.

Throughout my career, I have successfully handled diverse responsibilities, from managing expense records to resolving technical issues for clients. My ability to communicate effectively with customers and collaborate with different departments has been instrumental in achieving organizational goals. I am passionate about building strong business relationships and continuously enhancing my skills to contribute positively to my team.

Experience

Work history, roles, and key accomplishments

Senior Administrator

Andalusia Courtyard Real Estate Development

Dec 2021 - Aug 2022 (8 months)

Managed company expense records and accurately entered financial data. Handled broker and client inquiries for the shopping center and townhouses, while also assisting the accounts team with VAT registration.

Expense Management Data Entry

CRM Administrator

Dubai Properties Group

Nov 2019 - Jun 2020 (7 months)

Assisted new and existing customers with MYDP portal access and resolved technical issues within the application. Maintained customer relations through effective communication via emails and calls, and updated contact details in the Yardi system.

CRM Technical Support Customer Communications Yardi MDM Freshdesk SharePoint Horizon System Salesforce

CRM Administrator

Pro Homes Properties

May 2017 - Nov 2018 (1 year 6 months)

Advertised properties on various platforms and obtained RERA permits from the Trakheesi portal. Maintained sales and rental data in the company's master database, and managed HR-related tasks including job postings and payroll.

RERA Permits Data Management Cold Calling CRM Software

Customer Service Representative

Dubai Properties Group

Apr 2013 - Aug 2014 (1 year 4 months)

Prepared various agreements such as addendums, relocations, reinstatements, and credit notes based on approvals. Coordinated with finance and legal teams to ensure accurate and timely completion of agreements, and provided high-level support to the customer service team.

Customer Support Document Management Oracle SharePoint Oqood System

Accounts Assistant

Emirates Airlines

Jan 2007 - Mar 2012 (5 years 2 months)

Accurately and rapidly entered passenger ticket data, and created manual reports using Excel. Assisted the team leader with weekly and monthly accounting closures, and worked with the RAPID system on Oracle.

Data Entry RAPID System Oracle

Education

Degrees, certifications, and relevant coursework

Goa University

Bachelor of Arts, Arts

Completed a Bachelor of Arts degree, gaining foundational knowledge in various subjects. This program provided a broad educational background.

Oscar Institute

Certificate, Computer Applications

Acquired computer literacy skills, focusing on Microsoft Office 2000. This training enhanced proficiency in essential office software applications.

Goa Institute

Diploma, Computer Reservation

Obtained a Diploma in Galileo Computer Reservation, specializing in computer reservation systems. This program provided practical skills for the travel industry.