Open to opportunities

Yogalakshmi Dhanraj

@yogalakshmidhanraj

Message

Detail-oriented administrative professional with strong organizational skills.

India

Message

What I'm looking for

I am looking for a role that allows me to utilize my administrative skills in a supportive and growth-oriented environment.

I am an experienced administrative professional with a strong background in managing various office tasks and enhancing organizational efficiency. Over the years, I have honed my skills in data entry, customer service, and administrative support, ensuring that operations run smoothly and effectively. My experience at Amman-Try Steels Pvt Ltd as an Admin Executive allowed me to develop my abilities in report preparation, call management, and document organization.

Throughout my career, I have worked in diverse roles, including Customer Care Executive and Telecaller, where I successfully handled customer inquiries and complaints, demonstrating my commitment to providing excellent service. My educational background in Computer Applications has equipped me with the technical knowledge necessary to excel in data management and administrative tasks. I am passionate about utilizing my skills to contribute to the growth of an organization while continuously seeking opportunities for personal and professional development.

Experience

Work history, roles, and key accomplishments

Admin Executive

Amman-Try Steels Pvt Ltd

Mar 2021 - Present (4 years 4 months)

Handled a variety of administrative duties, including preparing reports, letters, and managing data entry work. Successfully managed all incoming calls and emails, maintaining and updating filing, inventory, and mailing systems electronically.

Administrative Support Report Preparation Data Entry Inventory Management

Customer Care Executive

Karvy Digi Connect

Sep 2019 - Present (5 years 10 months)

Responded to telephone inquiries and complaints, assisting customers with troubleshooting technical issues. Communicated appropriate options for resolution in a timely manner, ensuring customer satisfaction.

Customer Service Technical Support Troubleshooting Conflict Resolution Communication Skills

Telecaller

Kavery Tata Motors

Apr 2017 - Present (8 years 3 months)

Dealt with calls in a highly professional manner, making service outbound calls for customer appointments. Accurately updated customer records and efficiently answered queries, empathizing with callers' points of view.

Telemarketing Customer Relations Data Management Communication Empathy

Data Entry Operator

New Life Placements

Jan 2015 - Present (10 years 6 months)

Prepared government contractual projects, including land details, and performed precise consumer demographics data entry. Maintained and managed data entry requirements by following data program techniques and procedures.

Data Entry Data Management Document Processing Record keeping Microsoft Office

Junior Trainee

First Source Pvt Ltd

Sep 2011 - Present (13 years 10 months)

Accurately entered medical billing data onto computerized databases and located/corrected data entry errors. Maintained logs of activities and completed work, ensuring documents met required quality standards while handling confidential information.

Medical Billing Data Entry Data Quality Data Security Database Management