Open to opportunities

Berlin L

@berlinl

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Experienced Salesforce Administrator with a passion for automation and support.

India

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What I'm looking for

I am looking for a role that allows me to leverage my Salesforce skills in a dynamic environment, focusing on automation and user support while fostering professional growth.

With over 3 years of extensive experience as a Salesforce Administrator, I have honed my skills in designing applications, managing objects, and implementing automation flows. My journey has been marked by a commitment to enhancing user experience and streamlining processes through effective use of Salesforce tools.

At Dotts Tech in Dubai, I successfully built and maintained automation flows for real estate CRM operations, providing end-user support and resolving CRM-related issues. My role involved data migration, system integration, and the creation of detailed dashboards to track KPIs and sales performance. I have also worked as a Salesforce Consultant at FERN Software, where I managed end-to-end loan processing and configured approval workflows, ensuring efficiency and accuracy in operations.

My educational background includes an MBA from SRM University and a Bachelor's degree in Engineering. I am passionate about leveraging my Salesforce expertise to drive business success and am always eager to learn and adapt to new challenges.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Administrator

Current

Dotts Tech

Aug 2023 - Present (1 year 10 months)

Built and maintained automation flows for property listing updates, enquiry routing, and deal progression. Provided end-user support, resolved CRM-related errors, and implemented fixes for user-reported issues.

Salesforce CRM User Support Data Migration KPI Tracking

Salesforce Consultant

FERN Software

Nov 2022 - Present (2 years 7 months)

Handled end-to-end loan processing including customer onboarding, KYC verification, and loan disbursal tracking. Configured approval workflows for various loan types and ensured timely movement through each stage.

Salesforce Loan Processing Workflows

Salesforce Administrator

CleanHarbors LLP

Mar 2022 - Present (3 years 3 months)

Managed full lifecycle of employee records, including onboarding, role changes, access management, and offboarding, ensuring data integrity across the HR system. Configured approval processes for leave requests and employee status changes, and monitored workflow efficiency.

Salesforce HR systems

Education

Degrees, certifications, and relevant coursework

SRM University, Chennai

Master of Business Administration, Business Administration

Grade: 71%

Completed a Master of Business Administration degree, focusing on core business principles and management strategies. Achieved a strong academic performance with a final percentage of 71%.

DSCET, Chennai Anna University

Bachelor of Engineering, Engineering

Grade: 69%

Pursued a Bachelor of Engineering degree, gaining foundational knowledge and practical skills in the chosen engineering discipline. Graduated with a commendable academic record, achieving 69%.

Srinivasa Rao Higher Secondary School, Thiruvaiyaru

Higher Secondary Certificate, General Studies

Grade: 81%

Completed Higher Secondary education, focusing on a broad curriculum to prepare for university studies. Achieved a strong academic performance with a final percentage of 81%.

St Joseph’s High School

Secondary School Leaving Certificate, General Studies

Grade: 93%

Completed Secondary School education, building a strong academic foundation across various subjects. Achieved an excellent academic performance with a final percentage of 93%.