shridevi sagar
@shridevisagar
Dedicated Customer Relationship Manager with 14 years of experience.
What I'm looking for
I am a dedicated Customer Relationship Manager with 14 years of experience in the real estate industry. My expertise lies in building strong client relationships, managing accounts, and resolving customer issues promptly and professionally. I have a proven track record of exceeding sales targets and driving customer satisfaction, which I attribute to my strong communication and interpersonal skills.
Throughout my career, I have successfully managed client relationships during the real estate transaction process, providing personalized assistance and guidance. I have collaborated with various stakeholders to ensure seamless transactions and have stayed updated on market trends to offer informed advice to clients. My passion for delivering exceptional service motivates me to continuously improve and adapt in a dynamic and fast-paced environment.
Experience
Work history, roles, and key accomplishments
Customer Relationship Manager
Ocean @9 Constructions
Aug 2021 - Jan 2024 (2 years 5 months)
Managed client relationships throughout the real estate transaction process, providing personalized assistance and guidance while demonstrating strong knowledge of available properties. Coordinated with various stakeholders to ensure seamless transactions, responded promptly to inquiries, and negotiated contracts to achieve favorable outcomes for clients.
Customer Relationship Manager
5 Elements Realty
Dec 2019 - Jul 2021 (1 year 7 months)
Responsible for all post-deal correspondence with clients, ensuring timely collections and accuracy of all documentation relating to property sales. Acted as a single point of contact for client queries and complaints, guiding clients through the post-sales process until possession.
Customer Relationship Manager & Sales Coordinator
Indium Development Pvt Ltd
Nov 2018 - Oct 2019 (11 months)
Resolved customer complaints and answered questions regarding projects, while also training employees on job duties and company policies. Managed post-sales correspondence, monitored collections, and ensured the completeness and accuracy of all sales documentation.
Pre-Sales Executive
Reliable Developers Pvt Ltd
Feb 2018 - Sep 2018 (7 months)
Explained projects and services, answered customer questions, and scheduled appointments for sales representatives. Attended telephonic inquiries, made outbound calls based on leads, and converted online inquiries into site visits.
Customer Relationship Manager and Sales Co-ordinator
Govianu Wealth Management
Mar 2015 - Dec 2017 (2 years 9 months)
Met with customers and consultants to define real estate projects, analyzing competitive offerings and pricing. Prepared various banking and legal documents, coordinated with banks for loan processing, and maintained individual project files.
Sales Manager
Finlace Consulting Pvt Ltd
Feb 2014 - Dec 2014 (10 months)
Generated sales with existing customers and developed new opportunities, liaising between customers and the company for service status and new project launches. Met with builders to secure property selling permissions and reported on sales activities to management.
Sales Manager
Sri Durga Properties Pvt Ltd
Dec 2010 - Nov 2013 (2 years 11 months)
Met with clients to explore opportunities and coordinated with the internal sales executive team. Managed post-sales relationships, recorded all inquiries and site visits, and segregated inquiries project-wise for distribution.
Pre-Sales Executive and Business Development Executive
DS-MAX Pvt Ltd
Nov 2008 - Sep 2010 (1 year 10 months)
Attended telephone calls, provided project information, and fixed site visits for potential clients. Followed up with new and old databases to convert leads into site visits and supported the sales team in key account work.
Education
Degrees, certifications, and relevant coursework
S.J.M Polytechnic Chitradurga
Diploma, Electronics and Communication
Completed a Diploma in Electronics and Communication. Gained foundational knowledge in electronic systems and communication principles.
Government Girls Junior College
SSLC, General Studies
Completed secondary education at Government Girls Junior College. Achieved the SSLC qualification under the Karnataka State Examination Board.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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