I've spent more than 11 years growing with Cable & Wireless (FLOW) Dominica, supporting customers across sales, technical support, and retail operations.
As a Retail Store Coordinator and Acting Store Team Lead, I coordinate daily store processes, support smooth customer flow, and help the team deliver a consistent customer-first experience. I use product knowledge to understand customer needs, recommend appropriate FLOW products and services, and resolve challenging situations with empathy and professionalism.
Previously, I worked as a Tech Expert and Retail Sales Agent, including seven years providing technical guidance and troubleshooting support. I build lasting customer relationships by resolving product and service issues efficiently and translating technical information into clear, useful guidance.
I'm a proactive, adaptable problem-solver who performs calmly under pressure and enjoys supporting team collaboration, mentorship, cross-selling, and strong service delivery.
