At Carney Insurance Services, I communicate with U.S. clients by email about billing, policy changes, claims, and follow-up requests. I verify information in EZLynx, keep records accurate, and coordinate with carriers or internal contacts when questions need further review.
At Organic Light, I communicated with candidates, confirmed interviews, and updated hiring records in GoHighLevel. I also coordinated schedules and supported onboarding communication and follow-up.
At Farmers Insurance, I supervised customer service representatives and handled escalated concerns. Through performance monitoring, feedback, and targeted coaching, I contributed to a 15% improvement in customer satisfaction.
Earlier at Farmers Insurance, I worked as a Quality Assurance Coach and Customer Service Representative. I improved team quality scores by 9% through evaluations and coaching, and supported customers and agents by phone and live chat.
