Ayannah Seraphin

I am a detail-oriented and technically adept professional with hands-on experience in Microsoft 365 administration, security configuration, and office operations. My proven ability to manage enterprise environments, support end-users, and enforce compliance policies has been honed through various technical and administrative leadership roles. I pride myself on my strong communication and organizational skills, which I have developed while working in dynamic environments.

Currently, I serve as the General Office Manager at Epic, where I manage daily operations and office logistics for a growing IT services firm. My role involves acting as the administrative hub between technical teams, clients, and vendors, coordinating meetings, service follow-ups, and documentation workflows. I have successfully improved internal processes, significantly reducing administrative turnaround times.

Previously, I worked as a Microsoft 365 Security Administrator for the US Navy, where I secured enterprise environments by managing identity, access, threat protection, and compliance features. My experience includes configuring Data Loss Prevention and conditional access, as well as collaborating with stakeholders to ensure policy alignment. I am now eager to bring my hybrid expertise to a customer-focused team, supporting SaaS platforms and digital solutions.