I am looking for a role in a customer-focused team where I can leverage my Microsoft 365 and project manager expertise to contribute to innovative digital solutions.
Ayannah Seraphin
@ayannahseraphin
Detail-oriented professional with expertise in customer focused roles and project management using Monday.com playform.
What I'm looking for
I am a detail-oriented and technically adept professional with hands-on experience in Customer Experience, administration, project management and office operations. My proven ability to manage enterprise environments, support end-users, and enforce compliance policies has been honed through various technical and administrative leadership roles. I pride myself on my strong communication and organizational skills, which I have developed while working in dynamic environments.
Currently, I serve as the General Office Manager at Signature, where I manage daily operations and office logistics for a growing Hospitality firm. My role involves acting as the administrative hub between technical teams, clients, and vendors, coordinating meetings, service follow-ups, and documentation workflows. I have successfully improved internal processes, significantly reducing administrative turnaround times.
Experience
Work history, roles, and key accomplishments
General Office Manager
Epic
Dec 2024 - Present (1 year 10 months)
Managed daily operations and office logistics for a growing IT services firm. Served as the administrative hub between technical teams, clients, and vendors, coordinating meetings, service follow-ups, and documentation workflows.
Microsoft 365 Security Administrator
US Navy
May 2018 - May 2021 (3 years)
Secured Microsoft 365 enterprise environments by managing identity, access, threat protection, and compliance features. Configured Data Loss Prevention, sensitivity labels, conditional access, and Azure AD Connect for hybrid identity management.
Command Ombudsman
US Navy
May 2018 - May 2021 (3 years)
Acted as a liaison between military families and leadership, providing support, referrals, and information. Used mediation techniques to resolve disputes and provide confidential assistance.
Education
Degrees, certifications, and relevant coursework
Not specified
Bachelor's Degree, Business Management, Hospitality
Successfully completed a professional certificate program in Human Resource Management, gaining expertise in organizational development, talent acquisition, employee relations, and compliance with labor laws.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
linkedin.com/inSalary expectations
Social media
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