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@aliuibrahim
Dedicated customer service professional with strong communication skills.
I am a dedicated and meticulous customer service professional with a strong background in managing client relationships and providing remote administrative support. My experience includes engaging with clients through effective communication, addressing complex problems, and ensuring complete satisfaction. I thrive in high-pressure situations and am skilled at using various customer relationship management software and project management platforms.
Throughout my career, I have held roles such as a Remote Sales Representative, where I honed my skills in sales strategies and customer engagement. My role as a Remote Coding Instructor allowed me to teach programming languages to students globally, showcasing my ability to communicate complex concepts clearly. Additionally, my experience as a Data Entry Officer involved managing sensitive information and ensuring data accuracy, further enhancing my organizational abilities.
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Work history, roles, and key accomplishments
Codingal Inc
Aug 2022 - Sep 2024 (2 years 1 month)
Taught Visual based programming (Scratch, MineCraft) and Python programming language. Delivered lectures to students globally and handled challenging situations with ease while maintaining a friendly and efficient service.
Ingenious Tax Relief
Jan 2024 - Feb 2024 (1 month)
Engaged with potential clients through outbound calls, building rapport and trust. Effectively communicated product benefits and addressed customer concerns with empathy and professionalism. Maintained accurate call logs and customer interactions in CRM software.
54Gene Heritage Study
Sep 2019 - Aug 2022 (2 years 11 months)
Accurately entered genetic and clinical data into company databases, ensuring completeness and correctness of patient records. Used specialized data entry software to manage large volumes of genomic data.
Degrees, certifications, and relevant coursework
Master of Science, Computer Science
2024 -
Bachelor of Science, Computer Science
2012 - 2017
Software and tools used professionally
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