Open to opportunities

Alissa Wood

@alissawood

Healthcare referral and medical operations coordinator focused on seamless authorizations, scheduling, and patient follow-through.

United States

Message

What I'm looking for

I’m looking for a patient-focused healthcare role where I can coordinate referrals, verify insurance, and support care teams using EMRs—while continuing to grow in medical billing and coding.

I’m a Referral Coordinator with experience processing 20–30 referral requests daily by level of urgency, completing insurance verification, and coordinating outbound and inbound calls between specialists and patients to ensure timely follow-through. I focus on accuracy, clear communication, and staying organized across multiple payer workflows.

Before this role, I supported population health and clinical operations, including assisting with policy and procedure writing, training new staff on office procedures, and helping with patient billing tasks like verifying coverage and submitting claims. I’m also pursuing Medical Billing and Coding through Penn Foster and bring hands-on medical assistant experience with vital signs, phlebotomy, injections, ICD-10 coding, and EMR systems such as Epic, eClinicalWorks, and Athena One.

Experience

Work history, roles, and key accomplishments

Current

Referral Coordinator

Current

Normandy Pediatrics

Jan 2026 - Present (5 months)

Processed 20–30 referral requests daily, prioritizing by level of urgency across payers. Coordinated insurance verification and managed inbound/outbound calls to ensure patients were seen by specialists.

HIPAA compliance Patient Scheduling Triage Insurance Verification Referral Coordination Phone Communication

Population Health Assistant

Pareto Clinic

Aug 2023 - Jan 2026 (2 years 5 months)

Assisted with population health operations by writing policies and procedures and supporting training for new staff. Helped with patient billing by verifying insurance coverage, submitting claims, and obtaining referral authorizations through payer websites.

Staff Training Patient Billing Insurance Verification Referral Authorizations Customer Service

Medical Assistant

Primary Plus Occupational Healthcare

Aug 2022 - Aug 2023 (1 year)

Provided administrative support including filing documents and processing paperwork. Maintained inventory of medical supplies.

Administrative Support Document Processing Inventory Management Medical Terminology Customer Service HIPAA compliance

Nanny

Jovi

Feb 2022 - Aug 2022 (6 months)

Provided attentive, nurturing care for children while ensuring their safety and well-being. Supported daily childcare needs with consistent supervision.

Childcare Nurturing Care Routine Support Communication Reliability

Medical Assistant

Nemours

Oct 2021 - Dec 2021 (2 months)

Handled administrative tasks such as filing documents and processing paperwork. Maintained inventory of medical supplies and equipment.

Administrative Support Document Processing Inventory Management Patient Support HIPAA compliance Customer Service

Senior Sales Representative

Connectivity Source

Oct 2020 - Oct 2021 (1 year)

Assisted customers with product selection by providing detailed information about features, benefits, and pricing. Supported customer service interactions to help customers make informed purchasing decisions.

Customer Service Sales Product Selection Pricing Client Communication

Shift Leader

Tropical Smoothie Cafe

Oct 2020 - Oct 2021 (1 year)

Led shifts of 5 employees, providing guidance and support to ensure customer satisfaction. Managed day-to-day shift responsibilities to keep service running smoothly.

Team Leadership Shift Management Coaching Customer Service Operational Support Customer Satisfaction