Amy Cespedes

Conduct intake assessments to identify student educational needs and align them with appropriate programs. Refer clients to GED prep, vocational training, and college resources while advocating for financial aid and coordinating support with schools and community organizations.

Directed daily operations and served as the primary point of contact for client inquiries and bookings. Handled large cash volumes and processed payments, while managing staff availability and high-volume appointment scheduling.

Facilitated patient flow by verifying insurance and referrals for a specialized medical practice. Managed sensitive medical documentation and social security information with strict confidentiality and ensured on-time scheduling.

Managed 150+ calls daily by responding to customer questions and resolving complaints. Increased revenue through upselling and adaptive customer communication.

Supported store profitability by meeting daily financial goals and auditing monthly merchandise inventory. Managed recruitment interviews and employee scheduling, and handled nightly bank runs, register closing, and discrepancy investigation.

Bachelor of Science in Allied Health with a focus on Clinical Management, currently in progress.

Certified Medical Assistant (CMA) with training in IV therapy, phlebotomy, EMR, ICD-10 coding, and vital signs.

Professional certificate in Human Services and Child Studies.

Food Safety professional certification.

CPR and Basic Life Support (BLS) certification.