Open to opportunities

Alissar Alia

@alissaralia

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Experienced Product Support Specialist with a focus on client success.

Jordan

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What I'm looking for

I am looking for a role that fosters collaboration, innovation, and continuous growth.

I am a dedicated Product Support Specialist with a strong background in enhancing customer experiences and driving product improvements. My journey in the tech industry has equipped me with the skills to provide expert-level support and collaborate effectively with cross-functional teams. I thrive on resolving complex product-related issues and ensuring that our offerings meet customer needs and industry standards.

Throughout my career, I have successfully implemented tracking systems that improved resolution efficiency by 30% and conducted usability tests that led to a 25% increase in customer satisfaction scores. My commitment to mentorship and training has fostered a culture of continuous learning within my teams, ensuring that we not only meet but exceed client expectations. I am passionate about leveraging my technical expertise and analytical skills to contribute to product development and enhance service quality.

Experience

Work history, roles, and key accomplishments

Current

Product Support Specialist Lead

Current

CLARITY DEBT RESOLUTIONS INC-Wuduh

Oct 2023 - Present (1 year 8 months)

Currently leading product support efforts by providing technical assistance, maintaining product expertise, and resolving recurring issues. Responsible for generating performance reports and enhancing customer satisfaction through effective issue resolution.

Technical Support Product Knowledge Reporting Customer Feedback Analysis Database Management Usability Testing Mentorship Cross Functional Collaboration

Senior Product Support Specialist

Wuduh

Sep 2023 - Jan 2025 (1 year 4 months)

Provided expert-level support for ancillary products related to debt resolution services. Collaborated with teams to resolve complex issues and acted as a subject matter expert to enhance service quality and customer satisfaction.

Product Support Customer Experience Cross Functional Collaboration Data Analysis Mentorship Product Development Customer Feedback Training Documentation

Client Success Executive

CLARITY DEBT RESOLUTIONS INC-Wuduh

Jul 2023 - Sep 2023 (2 months)

Boosted client retention and upsells through effective relationship management and streamlined onboarding processes. Improved client satisfaction and issue resolution efficiency.

Client Relationship Management Onboarding Performance Monitoring Customer Satisfaction Upselling Retention

Sales and Business Development Specialist

ARAMEX

Dec 2021 - Jun 2023 (1 year 6 months)

Identified high-quality leads and conducted market strategy research. Developed strong relationships with stakeholders and created compelling sales proposals.

Lead Generation Market Research Relationship Management Sales Proposals Business Development Stakeholder Engagement

Senior Operations Analyst

Shop & Ship - ARAMEX

Mar 2021 - Dec 2021 (9 months)

Led complex data analysis and managed sophisticated reporting systems. Focused on risk management and driving operational excellence through project oversight.

Data Analysis Reporting Risk Management Operational Excellence Project Management

Client Success Executive

ARAMEX

Nov 2020 - Mar 2021 (4 months)

Maintained long-term relationships with key clients and led successful onboarding and training initiatives. Created comprehensive reports for client success metrics.

Client Relationship Management Onboarding Training Reporting Cross Functional Collaboration Customer Success Metrics

Education

Degrees, certifications, and relevant coursework

Isra University

Bachelor's Degree, Computer Science

2016 - 2020

Bachelor’s Degree in Computer Science, focusing on software development, data structures, and algorithms, equipping students with the necessary skills for a career in technology.