Alison Lee
@alisonlee
I translate healthcare and enterprise data needs into scalable systems and analytics solutions.
United StatesWhat I'm looking for
At Fidelity National Finance, I define lakehouse architecture, analytics views, and data requirements that turn operational needs into enterprise data and analytics decisions. I work across business units, data engineering, and analytics teams to document ingestion, integration, transformation, and reporting requirements.
Previously at Banner Health and Florida Blue, I improved patient call-routing workflows, claims systems, data models, and compliance-focused processes. I bring experience translating complex business questions into clear requirements, scalable system designs, and practical solutions for technical and non-technical stakeholders.
Experience
Work history, roles, and key accomplishments
IT Business Systems Analyst
Fidelity National Finance
Jun 2026 - Present (3 months)
Defined lakehouse architecture strategy and query-optimized view design to support analytics and reporting needs across enterprise systems. Authored business and functional requirements documents for data ingestion, transformation, and integration.
Designed and optimized patient call routing workflows within Genesys IVR/ACD environments, improving access to clinical and administrative services. Configured ACD rules and developed IVR menu structures, reducing call volume to live agents by 15%+.
IT Business Systems Analyst - EDS Claims Team
Feb 2021 - Feb 2025 (4 years)
Supported requirements gathering from member services, claims, and billing teams, documenting business needs and system enhancement requests. Authored business and functional requirements documents for projects such as Data Reconciliation and changes to data elements in Sailfish environment.
Served as a liaison between surgical staff and families, relaying updates on the patient's status. Ensured family members are aware of hospital procedures, including visitation and post-surgery protocols.
Data Modeler / Junior Analyst - EDS Architecture Team
Jan 2019 - Feb 2021 (2 years 1 month)
Designed and optimized data models, enabling data-driven decision-making across enterprise operations and enhancing reporting accuracy. Translated business requirements into efficient data structures, improving operational scalability and reducing data processing time.
Education
Degrees, certifications, and relevant coursework
University of North Florida
Executive Master of Health Administration, Health Administration
2026 -
Pursuing an Executive Master of Health Administration, expected to complete in the future.
University of North Florida
Bachelor of Business Administration, Business Administration
2018 - 2022
Earned a Bachelor of Business Administration with a minor in Computer Science from 2018 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Skills
Interested in hiring Alison?
You can contact Alison and 90k+ other talented remote workers on Himalayas.
Message AlisonGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
