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Pankti Dalal

@panktidalal

Experienced Business/Data Analyst with a strong background in healthcare.

United States
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What I'm looking for

I am looking for a role that fosters collaboration, values innovation, and offers opportunities for professional growth.

I am a seasoned Business/Data Analyst with over 7 years of extensive experience in the healthcare and finance domains. My expertise lies in the Software Development Life Cycle (SDLC), particularly in Agile/Scrum and Waterfall methodologies. I have a proven track record of utilizing elicitation techniques to gather requirements effectively, ensuring that stakeholder needs are met through comprehensive documentation and analysis.

Throughout my career, I have successfully developed and implemented Power BI dashboards that provide actionable insights for issue management, enhancing transparency and accountability within teams. My role at Fiserv has allowed me to lead significant projects, such as the Tech Refresh initiative, where I upgraded legacy systems to meet current technology standards. I am adept at conducting Joint Requirement Planning (JRP) and Joint Application Development (JAD) sessions, facilitating collaboration between business users and IT teams to ensure project success.

My strong analytical skills, combined with my proficiency in SQL and data modeling, enable me to transform raw data into meaningful insights. I am passionate about leveraging technology to drive business improvements and am committed to continuous learning and professional growth in the ever-evolving landscape of data analysis.

Experience

Work history, roles, and key accomplishments

FI
Current

Technical Business/Data Analyst

Fiserv

Mar 2022 - Present (3 years 4 months)

Developed and implemented a comprehensive Power BI dashboard for issue management, tracking and visualizing all assigned issues to ensure transparency and accountability. Led the Tech Refresh project, upgrading End-of-Life Windows 2008 servers to Windows 2019/12, including associated SQL databases, to meet current technology standards and security requirements.

EM

Sr. Business Analyst

EmblemHealth

Jul 2020 - Present (5 years)

Gathered, managed, and documented business and functional requirements, effectively communicating with upper management, developers, and QA Engineers. Performed GAP Analysis based on business needs, prioritized requirements, and implemented software quality assurance development policies and test procedures.

AE

Business Analyst

Aetna

Mar 2018 - Present (7 years 4 months)

Upgraded and enhanced the existing user interface and organization's web portal and internal claim and billing systems to improve performance and user experience. Conducted requirement analysis, impact analysis, and documented requirements for billing systems and cash management modules.

Education

Degrees, certifications, and relevant coursework

PI

Pioneer College India

Bachelor’s Degree, Business/Data Analyst

Completed a Bachelor's Degree at Pioneer College India, focusing on Business/Data Analyst studies. This program provided foundational knowledge in business principles and data analysis techniques.

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