Open to opportunities

Mel Britt

@melbritt

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Experienced customer service and recruitment professional driving efficient patient and staffing solutions.

United States

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What I'm looking for

I seek a stable role in a well-established company where I can apply customer service, care coordination, or recruiting skills, contribute to growth, and continue professional development.

I am an experienced customer service and recruitment professional with a strong track record in healthcare support, technical recruiting, and delivery operations. I consistently deliver high-quality service, resolve complex issues, and maintain excellent communication across phone, chat, and email channels.

At One Medical and Optum Care I handled high-volume patient communications, navigated insurance, billing, authorizations, and coordinated care, achieving a 90% first-call resolution and serving as a subject-matter expert. I am proficient with Epic, MyChart, RingCentral, Slack, Gsuite, Zoom, and multiple EMR systems.

As an IT technical recruiter I managed the full recruitment lifecycle using Taleo and PeopleSoft, sourced candidates from LinkedIn, Dice, and Indeed, and filled roles across software development, management, and IT operations. I am detail-oriented, adaptable, and committed to supporting organizational growth while developing my career.

Experience

Work history, roles, and key accomplishments

Current

Delivery Driver

Current

Uber Eats

Aug 2023 - Present (2 years 1 month)

Managed multiple deliveries simultaneously, ensuring timely and accurate drop-offs while maintaining vehicle cleanliness and delivering high customer service standards. Optimized routes using delivery apps and GPS to reduce delays and handle traffic effectively.

GPS Time Management Customer Service Traffic Management

Senior Customer Service Rep

One Medical

Jan 2023 - Jul 2023 (6 months)

Managed high volumes of patient communications across phone, chat, and email to resolve insurance, billing, and appointment issues, achieving a 90% first-call resolution. Coordinated care, authorizations, and referrals while applying the C-I-CARE framework to exceed patient expectations.

Patient Support Insurance Billing Care Coordination RingCentral Call Resolution Slack G Suite Zoom

Senior Customer Service Rep

Optum Care

Sep 2017 - Dec 2022 (5 years 3 months)

Handled 50–70 patient calls daily resolving benefits, eligibility, billing, and authorization issues, served as a team SME and resolved escalations through detailed documentation and provider coordination. Improved outcomes via Epic and MyChart proficiency.

Billing Authorization Escalation Management Epic MyChart Documentation

IT Technical Recruiter

Concentric Healthcare Staffing

Aug 2013 - Aug 2017 (4 years)

Managed full-cycle recruitment for IT and business roles within healthcare, filling 5–10 active requirements and placing contract, contract-to-perm, and permanent hires. Leveraged ATS/HRIS and sourcing platforms to deliver qualified candidates across technical domains.

ATS HRIS Dice Indeed Contract Negotiation