Alisha Prewitt

Managed chargeback claims and dispute processes, adjusted transactions and submitted chargebacks while communicating with customers and issuing correspondence to resolve fraud-related disputes.

Handled inbound customer calls to resolve account inquiries, process payments, waive fees, and review balances, improving customer satisfaction through timely support.

Investigated and marked fraudulent transactions, removed holds, issued replacement cards, and communicated findings to customers to mitigate payment fraud and reduce chargeback risk.

Supported residents with daily living activities, medication distribution, homework assistance and behavioral documentation to maintain safety and routine.

Processed orders, provided phone-based customer service, handled cash payments and delivered orders promptly to maintain customer satisfaction.

Provided personal care, assisted with mobility, prepared meals per dietary needs, and maintained accurate patient records to support care plans and promote independence.

Completed an Associate of Science in Health Sciences with focus on Medical Office and Billing Specialist, covering medical administrative procedures, revenue cycle management, insurance claims management, and EMR systems.

Completed an Associate of Science in Health Sciences with emphasis on pharmaceutical techniques, pharmacy operations, billing and insurance processes, and professional communication skills.