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Ali Raza

@aliraza83

I drive B2B sales and customer engagement through high-volume outbound calling, CRM management, and consultative support.

Pakistan

Message

What I'm looking for

I'm looking to apply my outbound sales, client engagement, CRM, and problem-solving skills in a client-service role, including retirement services, where I can support customers, protect confidentiality, and improve operations.

I'm a B2B sales and customer service professional who has delivered high-volume outbound calling, consultative support, and precise CRM recordkeeping through Upwork.

I conduct more than 100 outbound calls daily, use Salesforce to manage pipelines and follow-ups, and refined call scripts to increase lead conversion by 15%.

My background also includes supervising a 15+ person Pizza Hut team and improving table turnover by 12%, alongside years of accurate electronic meter reading, data processing, and operational process improvement.

Experience

Work history, roles, and key accomplishments

Current

Cold Calling/BPO Calling/Customer Care Calling

Current

Upwork

Feb 2022 - Present (4 years 7 months)

Conducted over 100 outbound calls daily, delivering consultative support to potential clients while maintaining precise CRM records. Optimized data entry processes and utilized Salesforce for efficient pipeline management, enhancing lead conversion by 15%.

Cold Calling Outbound Calling B2B Sales Salesforce CRM Management Pipeline Management Data Entry Customer Service Lead Generation Account Management Customer Satisfaction Telemarketing SaaS Process Optimization

Meter Reader

MEPCO (Multan Electric Power Company)

Mar 2017 - Feb 2025 (7 years 11 months)

Performed daily meter readings with exceptional precision, consistently exceeding the target of 100 readings per day and ensuring strict data integrity. Reported damaged or tampered meters to maintenance teams and collaborated with technical experts to streamline processes, reducing error rates by 10%.

Electronic Meter Reading Data Integrity Handheld Data Processing Attention To Detail Process Improvement

Assistant Manager

Pizza Hut

Sep 2015 - Mar 2017 (1 year 6 months)

Supervised a team of 15+ members, strategically assigning duties to optimize shift performance. Implemented process improvements that increased table turnover efficiency by 12%.

Team Supervision Customer Satisfaction Process Improvement Operational Efficiency Staff Management

HHU Supervisor

International Resources Group

Dec 2014 - Aug 2015 (8 months)

Led the implementation of an Electronic Meter Reading Project across multiple subdivisions, streamlining operations. Managed daily data transfers to handheld devices and compiled level 1 data batches, reducing processing time by 8%.

Electronic Meter Reading Project Implementation Data Management HHU Systems Data Processing Process Optimization

HHU Auditor

International Resources Group

Feb 2014 - Nov 2014 (9 months)

Executed daily meter reading tasks, consistently meeting targets set by the field supervisor. Supported audit processes that improved meter reading accuracy by 7%.

Metering Handheld Data Collection Audit Accuracy Improvement