Priscilla Boadu
@priscillaboadu
Customer service specialist with 4+ years resolving inquiries and improving satisfaction.
What I'm looking for
I am a customer service specialist with over four years of experience delivering exceptional support across telecommunications, automotive sales, and construction sectors.
I have handled inbound and outbound calls, resolved escalated complaints, and maintained detailed interaction records while collaborating across departments to ensure positive customer experiences.
My background includes procurement and administrative support, stock and logistics assistance, and financial documentation work tied to vendor management and compliance.
I am detail-oriented, results-driven, proficient with Microsoft Office, and fluent in English and Twi, bringing a reliable, service-focused approach to every role.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Zonda Tec Ghana Limited
Jun 2025 - Present (7 months)
Handles inbound and outbound customer calls, resolves inquiries, and maintains detailed interaction records to improve customer experience and cross-department collaboration.
Administrative Assistant
Paradigm Build Limited
Jan 2023 - Jun 2025 (2 years 5 months)
Supported procurement and logistics by preparing reports, managing vendor correspondence, maintaining filing systems, and recording financial transactions to ensure timely deliveries and compliance.
Call Center Representative
Telecel Ghana
Jan 2019 - Jan 2021 (2 years)
Managed inbound and outbound vendor and customer calls, resolved escalated complaints, and strengthened verbal communication to maintain service standards and customer satisfaction.
Accounting & Audit Assistant
Lower Manya Krobo Municipal Assembly
Jan 2018 - Jan 2019 (1 year)
Assisted in procurement documentation, maintained organized records for vendor payments and contracts, and supported financial reporting tasks under supervisory guidance.
Administrative Intern
Glico Life Insurance Company
Supported administrative and procurement-related documentation tasks, ensuring accuracy and efficiency while following supervisor instructions.
Logistics Intern
Ashanti Regional Medical Stores
Assisted with stock-taking and issuing medical items, ensured quality and safety standards during procurement and distribution, and supported logistics operations.
Education
Degrees, certifications, and relevant coursework
University of Cape Coast
Bachelor of Commerce, Procurement and Supply Chain Management
2014 - 2018
Completed a Bachelor of Commerce in Procurement and Supply Chain Management, focusing on procurement, logistics, and supply chain principles.
Nkawie Senior High Technical School
WASSCE, Business
2010 - 2013
Completed WASSCE with a focus on Business subjects at Nkawie Senior High Technical School.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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