Ziya Suleymanov
@ziyasuleymanov
Tourism professional specializing in guest services, incident resolution, and translation.
AzerbaijanWhat I'm looking for
I am a tourism professional with hands-on experience in guest reception, customer support, and incident resolution across hotels and travel companies.
I have worked as a Receptionist and Front Office Agent at multiple hotels and as a Customer Support and Incident Resolution Specialist for travel firms, demonstrating adaptability and strong communication skills.
My background includes formal education in Tourism and Leisure Management and Translation, supplemented by language and human resources certificates.
I bring proven time management, negotiation, conflict resolution, and group-work experience, and I am committed to delivering excellent guest experiences and effective problem solving.
Experience
Work history, roles, and key accomplishments
Incident Resolution Specialist
Emerging Travel Group
Aug 2024 - Present (1 year 2 months)
Handles incident resolution and customer communications for travel services, improving issue turnaround since joining the team.
Customer Support Specialist
Go Global Travel
Nov 2022 - Jul 2023 (8 months)
Provided customer support for travel clients, resolving inquiries and assisting bookings during a one-year tenure in Istanbul.
Receptionist
Royal İnci Hotel
Jul 2021 - Feb 2022 (7 months)
Performed reception duties and guest assistance in Istanbul, maintaining high standards of hospitality and service.
Receptionist
Old City Hotel
May 2020 - Feb 2021 (9 months)
Managed front desk operations and guest services, improving check-in efficiency and guest satisfaction.
Front Office Agent
Markhal Hotel
Jul 2019 - May 2020 (10 months)
Operated front office functions including guest check-in/out and concierge services, supporting daily hotel operations.
Education
Degrees, certifications, and relevant coursework
Tourism University
Tourism
2017 - 2021
Activities and societies: Translator (English); courses and certificates in translation and human resources
Completed studies in tourism with translation (English) focus at a tourism university in Baku from June 2017 to June 2021.
IKIMC University of Applied Sciences Krems
Bachelor of Arts, Tourism and Leisure Management
2018 - 2021
Activities and societies: Working with groups; adaptability; decision making; negotiation; conflict resolution
Studied Tourism and Leisure Management at IMC FH Krems from July 2018 to May 2021, focusing on tourism management and related skills.
Galileo
Translation
2020 - 2020
Activities and societies: Translator course (June 2020 - August 2020)
Completed a translator course or short certificate program at Galileo during June to August 2020.
Availability
Location
AzerbaijanAuthorized to work in
Job categories
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