Open to opportunities

Aliero Miheso

@alieromiheso

Message

I resolve client concerns and deliver empathetic customer support backed by healthcare experience.

Kenya

Message

What I'm looking for

I'm looking for a customer support role where I can resolve client concerns, build positive relationships, use CRM and productivity tools, and contribute to customer satisfaction within a collaborative, high-performing team.

I've delivered client-centred care as a Community Health Nurse, responding promptly to patient concerns, maintaining confidential records, and educating clients through clear communication.

My Nutrition & Dietetics experience strengthened my ability to assess client needs, recommend solutions, and build trusting relationships. I've also developed skills in CRM, email management, automation fundamentals, and AI productivity tools to help deliver organized, high-quality customer support.

Experience

Work history, roles, and key accomplishments

Community Health Nurse

Kenya Medical Training College

Jan 2023 - Jan 2025 (2 years)

Delivered compassionate, client-centred care while maintaining professionalism under pressure. Responded promptly to patient concerns and resolved service-related issues.

Customer Relationship Management Customer Support Issue Resolution Documentation Client Education

Nutrition & Dietetics Professional

Kenya Medical Training College

Jan 2019 - Jan 2023 (4 years)

Built trusting relationships with clients and assessed client needs to recommend solutions. Maintained detailed client records and promoted customer satisfaction through professional service.

Needs Assessment Solution Recommendation Record keeping Customer Satisfaction Customer Relationship Management