AJ
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Alicia Jimenez

@aliciajimenez

Highly motivated and results-driven professional

United States

What I'm looking for

Looking to bring my expertise and drive for success to a dynamic and innovative company.

As a seasoned professional with over ten years of experience in customer service and two years in onboarding and HR, I have developed a strong track record of driving results and exceeding business goals. With a proven ability to develop and implement training programs, build strong relationships with clients, and possess excellent communication and organizational skills, I am confident in my ability to bring value to a dynamic and innovative company.

Throughout my career, I have demonstrated my ability to work collaboratively, think analytically, and pay close attention to detail. My experience in campaign coordination, HR, and customer service has equipped me with the skills to drive success in a fast-paced environment.

I am a strong problem-solver with excellent verbal and written communication skills, and I thrive in environments that require collaboration and creative thinking. With a strong attention to detail and a drive for success, I am excited to bring my expertise to a new challenge.

Experience

Work history, roles, and key accomplishments

B2

Campaign Coordinator

B2Lead

Dec 2022 - Mar 2023 (3 months)

Coordinated with internal departments and external partners to ensure the successful execution of campaigns. Monitored campaign performance, identified areas for improvement and made data-driven recommendations.

RM

Associate HR Background Analyst

Rocket Central Division, Rocket Mortgage

Nov 2021 - Jul 2022 (8 months)

Created candidate profiles and input information into Workday. Analyzed applications and background checks for inconsistencies and ensured they were completed correctly.

RM

Partner Access Specialist

Rocket ProTPO Division, Rocket Mortgage

May 2020 - Nov 2021 (1 year 6 months)

Provided Account Executives and Partners resolutions to various portal issues. Ensured partner’s data and information was correctly input into Salesforce and Xbert.

RM

Senior Client Experience Specialist

Rock Connections Division, Rocket Mortgage

Jan 2019 - May 2020 (1 year 4 months)

Achieved high levels of customer satisfaction through consistent delivery of quality of work, attention to detail, and proactive problem-solving.

LU

Member Service Representative

Lake Huron Credit Union

Jan 2017 - Jan 2019 (2 years)

Provided exceptional customer service to credit union members by addressing inquiries and resolving issues.

Education

Degrees, certifications, and relevant coursework

Alicia hasn't added their education

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Tech stack

Software and tools used professionally

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Alicia Jimenez - Campaign Coordinator - B2Lead | Himalayas