Alicia Jimenez
@aliciajimenez
Highly motivated and results-driven professional
What I'm looking for
As a seasoned professional with over ten years of experience in customer service and two years in onboarding and HR, I have developed a strong track record of driving results and exceeding business goals. With a proven ability to develop and implement training programs, build strong relationships with clients, and possess excellent communication and organizational skills, I am confident in my ability to bring value to a dynamic and innovative company.
Throughout my career, I have demonstrated my ability to work collaboratively, think analytically, and pay close attention to detail. My experience in campaign coordination, HR, and customer service has equipped me with the skills to drive success in a fast-paced environment.
I am a strong problem-solver with excellent verbal and written communication skills, and I thrive in environments that require collaboration and creative thinking. With a strong attention to detail and a drive for success, I am excited to bring my expertise to a new challenge.
Experience
Work history, roles, and key accomplishments
Campaign Coordinator
B2Lead
Dec 2022 - Mar 2023 (3 months)
Coordinated with internal departments and external partners to ensure the successful execution of campaigns. Monitored campaign performance, identified areas for improvement and made data-driven recommendations.
Associate HR Background Analyst
Rocket Central Division, Rocket Mortgage
Nov 2021 - Jul 2022 (8 months)
Created candidate profiles and input information into Workday. Analyzed applications and background checks for inconsistencies and ensured they were completed correctly.
Partner Access Specialist
Rocket ProTPO Division, Rocket Mortgage
May 2020 - Nov 2021 (1 year 6 months)
Provided Account Executives and Partners resolutions to various portal issues. Ensured partner’s data and information was correctly input into Salesforce and Xbert.
Senior Client Experience Specialist
Rock Connections Division, Rocket Mortgage
Jan 2019 - May 2020 (1 year 4 months)
Achieved high levels of customer satisfaction through consistent delivery of quality of work, attention to detail, and proactive problem-solving.
Member Service Representative
Lake Huron Credit Union
Jan 2017 - Jan 2019 (2 years)
Provided exceptional customer service to credit union members by addressing inquiries and resolving issues.
Education
Degrees, certifications, and relevant coursework
Alicia hasn't added their education
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