Open to opportunities

Julia James

@juliajames

Message

Dynamic and strategic professional with a Master’s in Organization Development and Leadership

United States

Message

What I'm looking for

Committed to promoting diversity, equity, and inclusion within organizational cultures while ensuring alignment with business goals.

As a dyamnic worker with over 15 years of experience in customer service and support roles, I leverage my expertise in fostering employee engagement, optimizing processes, and driving organizational growth through data-driven decision-making and collaborative leadership. I am committed to promoting diversity, equity, and inclusion within organizational cultures while ensuring alignment with business goals.

With a strong background in organizational strategy and development, training and development, talent management, and change management, I am well-equipped to drive performance improvement and enhance team retention. My proficiency in Salesforce, Microsoft Office Suite, Google Suite, and Canva enables me to streamline processes and drive business growth.

Throughout my career, I have demonstrated my ability to build genuine relationships, coach leaders, and implement people-centered initiatives to enhance team performance and retention. I am dedicated to delivering exceptional results and driving organizational success.

Experience

Work history, roles, and key accomplishments

Current

Business Engagement Specialist

Current

Academic Analytics

Sep 2022 - Present (2 years 9 months)

Manage executive calendars, prioritize meetings, and strengthen client relationships to drive revenue growth. Lead logistics for educational conferences and leverage Salesforce for reporting and client engagement.

Salesforce Client Management Revenue Data Analysis

Freelance Social Media Manager

Modern Nature

Oct 2021 - Jan 2024 (2 years 3 months)

Develop and implement content strategies to enhance brand positioning and client engagement. Monitor social media trends and manage campaigns to optimize performance and ROI.

Content Strategy Social Media Management Analytics Brand Awareness Campaign Management

Administrative Assistant

United States Tennis Association

Apr 2021 - Apr 2022 (1 year)

Assist senior executives with organizational programs and stakeholder communications. Optimize internal processes and manage vendor relationships for project compliance.

Process Optimization Stakeholder Management Documentation Management Compliance Project Management

Account Manager

LUMEN

Jan 2021 - Feb 2021 (1 month)

Cultivate client relationships and implement sales strategies to drive revenue growth. Manage contract negotiations and provide training to maximize client satisfaction.

Client Relationship Management Sales Strategy Contract Negotiation Revenue Training

Senior Enrollment Coordinator

Wiley Education Services

Oct 2011 - Oct 2019 (8 years)

Streamline admissions processes and support recruitment efforts. Collaborate with university partners to maintain accurate information and deliver insights on applicant trends.

Admissions Recruitment CRM Management Quality Assurance Data Reporting