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Alicia Alexander

@aliciaalexander1

Customer service and administrative professional at Ministry of Public Administration & Artificial Intelligence, assisting with government services.

Trinidad and Tobago
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At the Ministry of Public Administration & Artificial Intelligence’s Marabella Access Centre, I assisted members of the public with government services, provided customer support, and processed applications and documentation.

At SFCCU Credit Union Society Limited, I served members, processed transactions, updated customer information in computerized systems, and assisted with CUNAInsurance services.

As a Receptionist at Paramount Transport and Trading Company Ltd., I managed front-desk operations, directed incoming calls, and maintained office correspondence and records.

My experience also includes clerical support at Palo Seco Health Centre, Siparia Union Presbyterian School, and Customs and Excise Division. I hold a Microsoft Office Specialist certification and certificates in business management, secretarial work, and reception.

Experience

Work history, roles, and key accomplishments

MI

Customer Service Facilitator

Ministry of Public Administration & Artificial Intelligence

Apr 2025 - Oct 2025 (6 months)

Assisted members of the public with government services, provided customer support, processed applications and documentation, and maintained confidential records.

SS

Clerical Assistant

Siparia Union Presbyterian School

Jan 2007 - Dec 2008 (1 year 11 months)

Managed student records and filing systems, assisted school administration with clerical duties, and provided administrative support to staff.

CD

Clerical Assistant

Customs and Excise Division

Sep 2007 - Dec 2007 (3 months)

Maintained office documentation, assisted with filing and administrative tasks, and supported departmental operations.

DD

Merchandiser

Dairy -Dairy Distributors

Jan 2003 - Dec 2006 (3 years 11 months)

Managed product merchandising, maintained stock displays, and assisted with inventory control and customer service.

PS

Cashier / Lane Replenisher

P.C. Stop & Shop

Jan 1995 - Dec 2003 (8 years 11 months)

Processed customer purchases accurately, balanced cash transactions, replenished merchandise, and delivered excellent customer service.

Education

Degrees, certifications, and relevant coursework

SS

Siparia Secondary School

CXC General Proficiency, General Studies

Completed CXC General Proficiency examinations with grades in Principles of Accounts, Principles of Business, English A, Social Studies, and Office Procedures.

Tech stack

Software and tools used professionally

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