Looking for a job

alica malik

@alicamalik

Message

I resolve customer issues across fintech and international aviation with empathy and clarity.

Indonesia

Message

What I'm looking for

I'm looking for a customer service role where I can resolve customer issues across digital channels, work with diverse customers, maintain high service standards, and contribute to a collaborative team.

I've supported customers in high-pressure international aviation and fintech environments, resolving inquiries, complaints, and complex cases with clear, empathetic communication.

At Teleperformance Indonesia, I handle customer support across chat, phone, and email for a fintech project, identify root causes, follow up through resolution, and coordinate escalations with internal teams.

Previously, I served more than 1,500 Saudia Airlines passengers monthly while maintaining safety, comfort, and personalized service on domestic and international flights. I also bring experience in cash handling, hospitality, makeup artistry, and working with diverse communities.

Experience

Work history, roles, and key accomplishments

Customer Service English Expert

Teleperformance Indonesia

Sep 2025 - May 2026 (8 months)

Handled customer inquiries and complaints through chat, phone, and email, providing accurate information and effective solutions while maintaining high service quality standards.

Zendesk Twilio CRM Customer Service Communication Skills Problem Solving

Flight Attendant

Saudia Airlines

Jun 2019 - May 2025 (5 years 11 months)

Delivered exceptional in-flight service to over 1,500 passengers monthly on domestic and international routes, ensuring safety and comfort. Managed emergency situations and collaborated with cabin and cockpit crew for smooth operations.

First aid Safety Procedures Customer Service Cabin Crew Coordination Duty Free Sales

Freelance Make Up Artist

Self Employed

Jan 2017 - Dec 2019 (2 years 11 months)

Provided makeup services for more than 40 clients for events such as graduation, pre-wedding, and private parties. Promoted services through social media and referrals.

Makeup Artistry Client Consultation Social Media Marketing

Cashier & Waitress

Rully Bistro Café

Jun 2017 - Sep 2017 (3 months)

Handled 50–70 customers daily, taking orders, serving food, and managing transactions via cash and non-cash payment methods. Maintained cleanliness and compiled daily cash reports.

Cash Handling Customer Service POS Food Service