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Samantha Samuels

@samanthasamuels

Remote Customer Service Representative at Ready Call Center who resolved client inquiries and kept accounts updated.

At Ready Call Center, I responded to client inquiries through email, chat, and phone, resolving issues and providing accurate information.

I kept client accounts updated, documented account details, and sent follow-up emails.

I responded to an average of 8 emails per hour while also answering chats and phone calls and documenting notes in CSR.

I worked independently from home, providing professional and timely customer service. I'm currently attending University of the People for a Bachelor’s in Business Administrative.

Experience

Work history, roles, and key accomplishments

Remote Customer Service Email Representative

Ready Call Center

Aug 2017 - Apr 2026 (8 years 8 months)

Resolved client inquiries related to general support, solving issues in a timely manner, managing and keeping accounts updated, providing accurate information, documenting all accounts, and sending follow-up emails for clients. Responded to an average of 8 emails per hour while answering chats and phone and documenting detailed notes in CSR for each client.