Ali Abdullah
@aliabdullah10
Business development and sales coordinator at Eplanet Global, keeping 60+ weekly prospect and client conversations moving with 85% first-contact resolution.
PakistanWhat I'm looking for
At Eplanet Global, I talk with more than 60 prospects and clients each week, asking questions to understand what they need. I resolve 85% of requests at first contact.
I keep client records current in HubSpot CRM and book the next touchpoint as soon as I log a contact. This helped me maintain no missed follow-ups in six months.
At SeeBiz Pvt Ltd, I handled about 40 inbound and outbound client conversations each week and logged follow-ups in Zoho CRM. I also responded to WhatsApp and social media enquiries within 15 minutes on average.
At MedCare MSO Global, I was the single point of contact for 35 accounts and retained 32. I also saved 5 of 6 at-risk accounts and helped reduce recurring billing and payment complaints by 40%.
Experience
Work history, roles, and key accomplishments
Business Development & Sales Coordinator
Eplanet Global
Apr 2024 - Present (2 years 7 months)
Engages with 60+ prospects and clients weekly via phone, email, and live chat, achieving an 85% first-contact resolution rate. Maintains accurate CRM records in HubSpot and coordinates with operations to reduce request turnaround from 3 days to 2.
Business Development Executive
SeeBiz Pvt Ltd
Sep 2023 - Apr 2024 (7 months)
Handled about 40 inbound and outbound client conversations weekly, completing 80% without escalation. Logged follow-ups in Zoho CRM and responded to WhatsApp and social media enquiries within 15 minutes on average.
Client Services Executive
MedCare MSO Global
Feb 2022 - Oct 2023 (1 year 8 months)
Managed a portfolio of 35 accounts as the single point of contact, retaining 32 (91%) and saving 5 of 6 at-risk accounts. Reduced billing and payment complaints by 40% by identifying root causes and coordinating with billing and technical teams.
E-commerce Executive
Cresset Technology
Feb 2021 - Jan 2022 (11 months)
Reduced order errors reaching customers by 30% through quality checks before dispatch. Answered about 50 customer queries weekly with an average response time under 4 hours.
Education
Degrees, certifications, and relevant coursework
University of the Punjab
Bachelor of Science, Marketing
Pursued a Bachelor of Science in Marketing at the University of the Punjab, Lahore.
Availability
Location
PakistanAuthorized to work in
Salary expectations
Social media
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