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Abdul Basit

@abdulbasit51

Client Engagement Executive at CareCloud who reduced onboarding and go-live escalations by 25%.

At CareCloud, I served as the primary point of contact for clients and supported onboarding coordination across implementation phases. I helped reduce client escalations by 25% during onboarding and go-live.

At Appedology Pvt Ltd., I generated 300+ qualified leads and closed $20K+ in revenue, contributing to sales pipeline growth. I also maintained a 95% client retention rate.

At DgTx, I generated AED 20,000+ in new sales and managed a pipeline of 30+ prospects. I was recognized as the top sales performer for Q2 of 2023 at DGTX Tax Consultancy.

Experience

Work history, roles, and key accomplishments

Client Engagement Executive

CareCloud

Feb 2025 - Oct 2026 (1 year 8 months)

Served as primary point of contact for clients, ensuring expectations were met through collaboration with internal teams. Supported onboarding coordination and managed escalated client concerns, reducing escalations by 25% during onboarding and go-live phases.

Client Engagement Customer Relationship Management Stakeholder Communication Client Escalation Management Excel Zendesk HubSpot

Business Development Executive

Appedology Pvt Ltd.

Apr 2024 - Jan 2025 (9 months)

Generated 300+ qualified leads through cold calling, email campaigns, and referrals, closing $20K+ in revenue and contributing to a 20% growth in the sales pipeline. Built strong client relationships, maintaining a 95% retention rate.

Lead Generation Cold Calling Email Campaigns Sales Pipeline Management Upselling Customer Relationship Management

Sales Development Representative

DgTx

Jan 2023 - Apr 2024 (1 year 3 months)

Exceeded sales targets by 10% in Q1 through effective needs-based selling and customer service. Generated AED 20,000+ in new sales over 18 months through lead generation, networking, and relationship management.

Selling To Customer Needs Customer Service Lead Generation Networking Relationship Management Pipeline Management