Jocelyne Law
@jocelynelaw
Proactive industrial engineer with strong skills in data analysis.
NicaraguaWhat I'm looking for
I am an industrial engineering graduate from the National University of Engineering, currently finalizing my degree certificate. My educational journey has equipped me with a solid foundation in engineering principles, complemented by my ongoing studies in Computer Systems Engineering. I have a passion for data analysis and have honed my skills through various courses, including advanced Microsoft Excel and Power BI.
In my professional experience, I have worked as an interpreter and customer service representative, where I developed strong communication and problem-solving skills. My role at Lionbridge as a Spanish-English interpreter has allowed me to bridge language gaps effectively, while my time at Teleperformance has enhanced my customer service abilities. I am dedicated to delivering high-quality work and continuously improving my skills.
Experience
Work history, roles, and key accomplishments
Interpreter
Lionbridge
Jul 2023 - Present (1 year 11 months)
Currently working as an interpreter, providing translation services between Spanish and English for various clients, ensuring clear communication and understanding.
Order Taker
SDA Global
Oct 2021 - May 2023 (1 year 7 months)
Handled customer orders, ensuring accuracy and timely processing while maintaining high standards of customer service.
Customer Service Representative
Teleperformance
Jan 2022 - Apr 2023 (1 year 3 months)
Provided customer support, addressing inquiries and resolving issues for clients, enhancing customer satisfaction through effective communication.
Intern
Womply
Jan 2020 - May 2020 (4 months)
Assisted in various projects, gaining hands-on experience in customer relations and operational processes within the company.
Education
Degrees, certifications, and relevant coursework
NENational University of Engineering
Bachelor of Engineering, Industrial Engineering
2015 - 2020
Graduated with a degree in Industrial Engineering. The program focused on optimizing complex processes and systems, preparing students for various engineering challenges.
NENational University of Engineering
Bachelor of Engineering, Computer Systems Engineering
2014 - 2015
Pursued studies in Computer Systems Engineering, focusing on software development and systems analysis.
Pureza de María
High School Diploma, Science and Arts
2007 - 2013
Completed high school with a diploma in science and arts, providing a strong foundation in both scientific and artistic disciplines.
Tech stack
Software and tools used professionally
Availability
Location
NicaraguaAuthorized to work in
Job categories
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