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@jocelynelaw
Proactive industrial engineer with strong skills in data analysis.
NicaraguaI am an industrial engineering graduate from the National University of Engineering, currently finalizing my degree certificate. My educational journey has equipped me with a solid foundation in engineering principles, complemented by my ongoing studies in Computer Systems Engineering. I have a passion for data analysis and have honed my skills through various courses, including advanced Microsoft Excel and Power BI.
In my professional experience, I have worked as an interpreter and customer service representative, where I developed strong communication and problem-solving skills. My role at Lionbridge as a Spanish-English interpreter has allowed me to bridge language gaps effectively, while my time at Teleperformance has enhanced my customer service abilities. I am dedicated to delivering high-quality work and continuously improving my skills.
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Work history, roles, and key accomplishments
Lionbridge
Jul 2023 - Present (2 years 4 months)
Currently working as an interpreter, providing translation services between Spanish and English for various clients, ensuring clear communication and understanding.
SDA Global
Oct 2021 - May 2023 (1 year 7 months)
Handled customer orders, ensuring accuracy and timely processing while maintaining high standards of customer service.
Teleperformance
Jan 2022 - Apr 2023 (1 year 3 months)
Provided customer support, addressing inquiries and resolving issues for clients, enhancing customer satisfaction through effective communication.
Womply
Jan 2020 - May 2020 (4 months)
Assisted in various projects, gaining hands-on experience in customer relations and operational processes within the company.
Degrees, certifications, and relevant coursework
NEBachelor of Engineering, Industrial Engineering
2015 - 2020
Graduated with a degree in Industrial Engineering. The program focused on optimizing complex processes and systems, preparing students for various engineering challenges.
NEBachelor of Engineering, Computer Systems Engineering
2014 - 2015
Pursued studies in Computer Systems Engineering, focusing on software development and systems analysis.
High School Diploma, Science and Arts
2007 - 2013
Completed high school with a diploma in science and arts, providing a strong foundation in both scientific and artistic disciplines.
Software and tools used professionally
NicaraguaYou can contact Jocelyne and 90k+ other talented remote workers on Himalayas.
Message Jocelyne
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