AKAlfred Kabiru
@alfredkabiru
IT Support Specialist with a strong background in customer service.
KenyaWhat I'm looking for
I am an IT Support Specialist with a proven track record in customer service, technology, and data management. My journey began as a caseworker, where I quickly transitioned into IT support roles, demonstrating my adaptability and commitment to excellence. I have been recognized for my contributions, including receiving the Bright Spark Award in January 2024 for my outstanding performance.
Throughout my career, I have successfully managed IT projects and provided training to staff on cybersecurity and IT policies. My experience spans across various African countries, where I have supported field missions and collaborated with cross-functional teams to enhance organizational effectiveness. I am passionate about continuous learning and thrive in environments that foster teamwork and innovation.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
CWS/Resettlement Support Centre
Jan 2021 - Dec 2023 (2 years 11 months)
As an IT Support Specialist, I enforced IT policies, trained staff on cybersecurity, and managed IT projects. I provided first-line technical support and coordinated device deployments while ensuring compliance with organizational goals.
Caseworker
CWS/Resettlement Support Centre Africa
Jan 2016 - Mar 2021 (5 years 2 months)
As a Caseworker, I processed refugee cases, maintained records, and coordinated field deployment activities. I ensured compliance with guidelines and collaborated with partners on refugee cases.
Acting IT Support Assistant
CWS/Resettlement Support Centre Africa
Mar 2020 - Jan 2021 (10 months)
In this role, I resolved ServiceDesk requests, delivered IT training sessions, and managed IT equipment inventory. I traveled across Sub-Saharan Africa to provide remote support and configured laptops for staff.
Customer Experience / Operations Assistant
Commercial Bank of Africa (NCBA)
Mar 2014 - Mar 2015 (1 year)
In this role, I assisted in customer experience operations, ensuring client satisfaction and efficient service delivery within the banking environment.
Micro Loans Officer
Jamii Bora Bank (Kingdom)
Mar 2013 - Jan 2014 (10 months)
As a Micro Loans Officer, I facilitated micro-loan applications and provided financial advice to clients, promoting financial inclusion and empowerment.
Volunteer
Community based initiatives for children, women and the elde
Sep 2007 - Nov 2007 (2 months)
I volunteered in community initiatives aimed at supporting children, women, and the elderly, contributing to various programs and activities.
Education
Degrees, certifications, and relevant coursework
Computer Learning Centre
CompTIA A+, Information Technology
Grade: Pending
Pursuing CompTIA A+ certification to validate foundational IT skills and knowledge.
Kampala International University
Bachelor of Arts, Information Technology
Grade: 2nd Class Upper
Pursued a Bachelor of Arts degree with a focus on information technology, achieving a 2nd Class Upper division.
Computer Learning Centre
ITIL V4, Information Technology
Grade: Pending
Completed ITIL V4 certification, enhancing skills in IT service management.
Availability
Location
KenyaAuthorized to work in
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