Tanmoy Sapui
@tanmoysapui
Operations and IT automation specialist focused on process improvement.
IndiaWhat I'm looking for
I am a results-driven operations and IT automation specialist with extensive frontline and training experience across global customer service environments.
Over six years at Amazon and prior roles at StarTek, Wipro, and Concentrix, I advanced from associate-level support to SME, trainer, and IT automation responsibilities, consistently exceeding performance targets.
I have designed and implemented automation solutions that reduced manual effort by up to 30%, trained 50+ new hires, and resolved complex technical and customer issues while collaborating with cross-functional teams.
I bring strong communication, leadership, and problem-solving skills, and I seek to apply my operations, training, and automation expertise to drive efficiency and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Progressed from frontline operations to training and IT support, meeting performance targets for 5+ consecutive years and designing automation that reduced manual work by up to 30%. Trained 50+ new hires and improved process efficiency across teams.
Customer Support Associate
StarTek
Jan 2018 - Jan 2019 (1 year)
Delivered high-quality customer service across diverse interactions, improving customer satisfaction through effective problem-solving and communication. Consistently improved efficiency and professionalism during tenure.
Provided international technical support for BT customers, diagnosing connectivity and service issues, coordinating with engineering teams, and resolving complex recurring faults to maintain service continuity.
Managed high-volume live chat support for Uber customers, resolving billing, account, and trip issues while maintaining compliance and accurate transactional records.
Education
Degrees, certifications, and relevant coursework
University of Calcutta
Master in Commerce, Commerce
Grade: 48 percent
Activities and societies: Mentored peers and new joiners; participated in team-building and cultural events.
Completed Master in Commerce with a reported 48 percent grade from the University of Calcutta in 2014.
University of Calcutta
Bachelor of Commerce, Commerce
Grade: 48 percent
Activities and societies: Volunteered as a mentor and engaged in extracurricular team sports and group activities.
Completed Bachelor of Commerce with a reported 48 percent grade from the University of Calcutta in 2012.
Availability
Location
IndiaAuthorized to work in
Job categories
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