I've built The Claims Ninja into a national claims-services business for restoration contractors, growing revenue by more than 400% in its second year and maintaining client retention above 80%.
I designed its business model, commercial strategy, recruiting and training systems, and strategic partnership approach, including a national partnership with 911 Restoration. I also collaborated on a proprietary client platform, translating commercial and service requirements into workflows, testing functionality, and refining the product through operational use.
Previously, I led commercial strategy and operations at All Starr Restoration, helping grow annual revenue from $250K to more than $15M, expand commercial work to 40% of the business, reduce costs by 15%, and increase gross margin from approximately 35% to 47%. At Western Express, I directed regional planning, fleet operations, and key account support for territories representing $20M in business.
