Looking for a job

Alex Mettler

@alexmettler

Message

Customer Success & Implementation Specialist with startup experience.

Netherlands

Message

What I'm looking for

I am looking for a role that values customer relationships and offers opportunities for growth and innovation.

SaaS onboarding specialist with a track record of delivering smooth, high-impact client implementations. At Snapdocs, I guided clients through technical onboarding, managed API integrations, and trained peers on platform processes. I excel at making complex processes clear through thoughtful client-focused communication and documentation. My recent experience at Westknits and Stephen & Penelope has strengthened my ability to balance operational detail with customer experience—managing marketing workflows, refining internal processes, and maintaining CRM health in a fast-moving, customer-facing environment.

Experience

Work history, roles, and key accomplishments

Administrator

Westknits-Fibrous Industries BV/Stephen & Penelope

May 2023 - May 2025 (2 years)

Addressed customer concerns and provided support over email, creating reference material to support customers and train internal teams. Crafted engaging email marketing and social media content for target segments, while analyzing product performance and maintaining CRM health.

Customer Support Email Marketing Data Analysis CRM Management

Implementation Specialist

Snapdocs

Jul 2021 - Sep 2022 (1 year 2 months)

Led technical onboarding for new clients, including API integration and platform configuration, collaborating cross-functionally with Sales, Product, and Engineering. Designed product implementation plans, trained internal teams on rollout, and identified bottlenecks to improve efficiency.

Technical Onboarding API Integration Configuration Process Improvement Product Demos Training

User Operations Specialist

Snapdocs

Jul 2020 - Jul 2021 (1 year)

Processed hybrid and remote online notarization (RON) closings, guiding third parties through the process. Analyzed RON workflows, recommended improvements for scalability, and trained AI systems.

Operations Management Process Improvement AI Training Notarization Processes

Education

Degrees, certifications, and relevant coursework

University of Limerick

MSc International Management and Global Business, International Management and Global Business

Grade: Second Class Honors

Completed a Master of Science degree focusing on international management and global business strategies. Achieved Second Class Honors, demonstrating strong academic performance in the program.

Colorado State University

BS Business Administration, Marketing, Business Administration, Marketing

Earned a Bachelor of Science in Business Administration with a specialization in Marketing. Also obtained a Certificate in Market Research and Data Analytics, enhancing skills in data-driven marketing strategies.