Alex MettlerAM
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Alex Mettler

@alexmettler

Customer Success & Implementation Specialist with startup experience.

Netherlands
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What I'm looking for

I am looking for a role that values customer relationships and offers opportunities for growth and innovation.

SaaS onboarding specialist with a track record of delivering smooth, high-impact client implementations. At Snapdocs, I guided clients through technical onboarding, managed API integrations, and trained peers on platform processes. I excel at making complex processes clear through thoughtful client-focused communication and documentation. My recent experience at Westknits and Stephen & Penelope has strengthened my ability to balance operational detail with customer experience—managing marketing workflows, refining internal processes, and maintaining CRM health in a fast-moving, customer-facing environment.

Experience

Work history, roles, and key accomplishments

WP

Administrator

Westknits-Fibrous Industries BV/Stephen & Penelope

May 2023 - May 2025 (2 years)

Addressed customer concerns and provided support over email, creating reference material to support customers and train internal teams. Crafted engaging email marketing and social media content for target segments, while analyzing product performance and maintaining CRM health.

SN

Implementation Specialist

Snapdocs

Jul 2021 - Sep 2022 (1 year 2 months)

Led technical onboarding for new clients, including API integration and platform configuration, collaborating cross-functionally with Sales, Product, and Engineering. Designed product implementation plans, trained internal teams on rollout, and identified bottlenecks to improve efficiency.

Education

Degrees, certifications, and relevant coursework

University of Limerick logoUL

University of Limerick

MSc International Management and Global Business, International Management and Global Business

Grade: Second Class Honors

Completed a Master of Science degree focusing on international management and global business strategies. Achieved Second Class Honors, demonstrating strong academic performance in the program.

Colorado State University logoCU

Colorado State University

BS Business Administration, Marketing, Business Administration, Marketing

Earned a Bachelor of Science in Business Administration with a specialization in Marketing. Also obtained a Certificate in Market Research and Data Analytics, enhancing skills in data-driven marketing strategies.

Tech stack

Software and tools used professionally

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