Alex Mettler
@alexmettler
Customer Success & Implementation Specialist with startup experience.
What I'm looking for
SaaS onboarding specialist with a track record of delivering smooth, high-impact client implementations. At Snapdocs, I guided clients through technical onboarding, managed API integrations, and trained peers on platform processes. I excel at making complex processes clear through thoughtful client-focused communication and documentation. My recent experience at Westknits and Stephen & Penelope has strengthened my ability to balance operational detail with customer experience—managing marketing workflows, refining internal processes, and maintaining CRM health in a fast-moving, customer-facing environment.
Experience
Work history, roles, and key accomplishments
Administrator
Westknits-Fibrous Industries BV/Stephen & Penelope
May 2023 - May 2025 (2 years)
Addressed customer concerns and provided support over email, creating reference material to support customers and train internal teams. Crafted engaging email marketing and social media content for target segments, while analyzing product performance and maintaining CRM health.
Implementation Specialist
Snapdocs
Jul 2021 - Sep 2022 (1 year 2 months)
Led technical onboarding for new clients, including API integration and platform configuration, collaborating cross-functionally with Sales, Product, and Engineering. Designed product implementation plans, trained internal teams on rollout, and identified bottlenecks to improve efficiency.
User Operations Specialist
Snapdocs
Jul 2020 - Jul 2021 (1 year)
Processed hybrid and remote online notarization (RON) closings, guiding third parties through the process. Analyzed RON workflows, recommended improvements for scalability, and trained AI systems.
Education
Degrees, certifications, and relevant coursework
University of Limerick
MSc International Management and Global Business, International Management and Global Business
Grade: Second Class Honors
Completed a Master of Science degree focusing on international management and global business strategies. Achieved Second Class Honors, demonstrating strong academic performance in the program.
Colorado State University
BS Business Administration, Marketing, Business Administration, Marketing
Earned a Bachelor of Science in Business Administration with a specialization in Marketing. Also obtained a Certificate in Market Research and Data Analytics, enhancing skills in data-driven marketing strategies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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